Advanced Technical Support Specialist

hace 1 semana


Guadalajara, Jalisco, México Excis Compliance Ltd A tiempo completo
Job Summary

We are seeking a highly skilled L2 IT Support Engineer to provide exceptional technical support in a fast-paced, hybrid environment. As a key member of our team, you will be responsible for delivering top-notch service and resolving complex IT issues.

About Excis Compliance Ltd

At Excis Compliance Ltd, we value innovation and expertise. Our company is dedicated to providing high-quality services and solutions to our clients. We offer a unique opportunity for experienced professionals to grow their skills and contribute to our success.

Responsibilities
  • Provide on-site technical support for Windows and Mac systems
  • Troubleshoot and resolve issues for mobile devices, including iPhones, iPads, and Android platforms
  • Deliver exceptional customer service with clear, professional communication
  • Collaborate with cross-functional teams to ensure seamless operations
  • Document troubleshooting steps and processes in detail
Requirements
  • Minimum 3 years of IT support experience, with at least 2 years in a hybrid Windows and Mac environment
  • Proficiency in configuring and troubleshooting mobile devices (iPhone, iPad, Android)
  • Experience with helpdesk operations and remote support tools
  • Strong organizational and documentation skills
Qualifications
  • Bachelor's degree in IT, Computer Science, or a related field
  • English proficiency at B1 level or higher
  • Proven attention to detail and ability to adapt to shifting priorities
  • Professional demeanor and excellent problem-solving skills
Compensation and Benefits

The estimated daily rate for this position is $$85-$125 per day, depending on experience. In addition to competitive pay, we offer flexible freelance opportunities, the chance to work on meaningful projects, and enhance your technical expertise in a collaborative environment.



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