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hace 1 semana
We are seeking a highly skilled L2 IT Support Engineer to provide exceptional technical support in a fast-paced, hybrid environment. As a key member of our team, you will be responsible for delivering top-notch service and resolving complex IT issues.
About Excis Compliance LtdAt Excis Compliance Ltd, we value innovation and expertise. Our company is dedicated to providing high-quality services and solutions to our clients. We offer a unique opportunity for experienced professionals to grow their skills and contribute to our success.
Responsibilities- Provide on-site technical support for Windows and Mac systems
- Troubleshoot and resolve issues for mobile devices, including iPhones, iPads, and Android platforms
- Deliver exceptional customer service with clear, professional communication
- Collaborate with cross-functional teams to ensure seamless operations
- Document troubleshooting steps and processes in detail
- Minimum 3 years of IT support experience, with at least 2 years in a hybrid Windows and Mac environment
- Proficiency in configuring and troubleshooting mobile devices (iPhone, iPad, Android)
- Experience with helpdesk operations and remote support tools
- Strong organizational and documentation skills
- Bachelor's degree in IT, Computer Science, or a related field
- English proficiency at B1 level or higher
- Proven attention to detail and ability to adapt to shifting priorities
- Professional demeanor and excellent problem-solving skills
The estimated daily rate for this position is $$85-$125 per day, depending on experience. In addition to competitive pay, we offer flexible freelance opportunities, the chance to work on meaningful projects, and enhance your technical expertise in a collaborative environment.
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