Digital Implementation Specialist, Mexico

hace 2 semanas


Ciudad de México, Ciudad de México Shiji Group A tiempo completo

At Shiji Group, we are seeking a highly skilled Digital Implementation Specialist to join our team in Mexico. This is a full-time opportunity for a technical professional with experience in hospitality POS systems and strong problem-solving skills.

Job Summary:

The Digital Implementation Specialist will be responsible for ensuring the successful deployment of our POS solutions for enterprise customers in Mexico. This includes analyzing customer needs, configuring tailored POS solutions, performing system installations and upgrades, and delivering training to ensure a smooth transition and positive user experience.

Key Responsibilities:

  • Project Execution: Perform various Food & Beverage (F&B) POS implementation projects either remotely or, when necessary, travel to customer sites within the Americas region.
  • System Configuration: Manage end-to-end implementation by understanding user requirements, performing system configurations, conducting on-site system testing, setting up and installing equipment, providing user training, and providing support after "go-live".
  • Hardware Setup: Install POS hardware, test connectivity, and ensure proper cable setup at customer sites to support seamless system installation.
  • System Upgrades: Perform POS version upgrades either remotely or on site, ensuring minimal disruption to customer operations.
  • Critical Issue Resolution: Report and escalate critical issues and functional requests from customers to appropriate internal teams, including Product and Development, and follow through to ensure timely resolution.
  • Customer Support: Provide guidance to customers by addressing operational and application-related inquiries and offering consultative support.
  • Remote Support: Deliver remote support post-implementation to ensure smooth operations of the POS system.
  • Collaboration: Collaborate with various internal technical teams to resolve customer issues and enhance system performance.

Requirements:

  • Bilingual in English and Spanish, with the ability to communicate effectively in both languages.
  • Minimum two (2) years' experience in Hospitality or Hotel IT industry or related field.
  • Experience with hospitality POS systems in a super user role, demonstrating advanced knowledge of system functionalities, troubleshooting, and user support.
  • Proficient in Microsoft and Windows operating systems for enterprise-level projects.
  • Possession of a valid passport and willingness to travel within the Americas region, with travel requirements of up to 75%.
  • Strong problem-solving skills with the ability to quickly understand and implement diverse IT solutions.
  • Ability to communicate effectively and build rapport with internal team members and customers.

Preferred Qualifications:

  • Bachelor's Degree from an accredited college or university in a technical, hospitality, or business field.

About Us:

Shiji Group is a leading provider of hospitality technology solutions. We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits and opportunities for career growth.



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