Workflows Automation Specialist
hace 4 semanas
The Workflows Automation Specialist will be responsible for automating service delivery by designing and building logical flows and smart forms to improve end-user experience through digital workflows. This role requires a strong understanding of ServiceNow's functionalities and modules, as well as the ability to communicate effectively with business stakeholders and technology teams.
Main Responsibilities
- Design, build, and test digital workflows to digitize and automate GES service delivery using ServiceNow automation platform.
- Provide technical support on operating services.
- Support the digitization process by defining user stories, generating technical documentation, and providing testing support and follow-up of service configuration.
- Ensure development standards and guidelines are followed.
- Stay up-to-date with new released functionalities in ServiceNow.
Position Challenges
- Learning and understanding of digitization requirements.
- Act as a bridge between business stakeholders and technology to effectively communicate and understand needs that translate into automated workflow solutions.
- Coordinate people of diverse functional disciplines, conduct process discussions, and generate consensus agreements.
- Instill a continuous improvement mindset.
- Challenge existing processes to drive optimization and standardization.
Qualifications
- English language proficiency.
- Academic Background: Systems Engineering Bachelor's Degree or related.
- Areas of expertise:
- 1+ years of experience working with multidisciplinary teams.
- 1+ years of experience in software programming related positions.
- Experience developing web-based solutions using JavaScript, SQL,.NET, CSS3.
- Experience configuring in ServiceNow instances desired.
- Any ServiceNow certification(s) desired.
- Soft Skills:
- Ability to effectively assess customer needs while consulting and building solutions.
- Time-management.
- Problem-solving.
- Highly motivated and result-driven.
- Teamwork-oriented.
Internal/External Relations
INTERNAL
- GES Area Managers.
- Procurement Area Managers.
- GES Business Excellence Team.
- ServiceNow Product Owners.
- Business SMEs.
- P&IT technical teams.
EXTERNAL
- ServiceNow Partners and Consultants.
CEMEX Diversity and Inclusion Statement
At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy/maternity/paternity, and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.
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