Technical Solutions Specialist

hace 1 semana

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Opportunity

In this challenging role, you will leverage your technical expertise to drive consistent performance and functionality within our team.

As a Technical Solutions Specialist, you will:

  • Provide technical support and procedural consistency within a global team focused on troubleshooting and problem-solving client system performance and functionality concerns.
  • Collaborate in the reduction of incidents and decreasing resolution times by providing high-level trouble shooting on technical issues.
  • Respond to clients' basic system questions and how-to inquiries.
  • Analyze data to support global trade operations of clients.
  • Develop corrective solutions to meet clients' supply chain needs.
  • Communicate with clients to provide excellent customer service at all times.
  • Work as part of an international team of software analysts.
  • Follow standards and influence continuous improvement of standards.
  • Assist with production of technical documentation for assigned tasks and projects.
About You

You're a fit for this role if your background includes:

  • Support experience with an emphasis on providing excellent service in a customer care role.
  • Superior analytical, problem solving, and troubleshooting skills.
  • Exceptional attitude towards customer service.
  • Ability to work independently and in a team environment.
  • Excellent verbal and written communication skills.
  • Awareness of programming concepts and database usage.
  • Familiarity with Internet-based applications.
  • Capability of multi-tasking in a fast-paced environment.
  • Experience with Web-based software platforms.
  • Knowledge of SQL.
  • Usage of Microsoft suite.
What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Nine employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our products and services include highly specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals combined with the world's most global news services – Reuters.
    #LI-IL1

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

Compensation and Benefits

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on qualifications and experience. Additionally, you will have access to comprehensive benefits, including health insurance, retirement plan, and generous time off policies.

We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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