Quality Assurance Specialist
hace 2 semanas
At Insulet Corporation, we're dedicated to empowering our customers to live healthier, more independent lives through our innovative Omnipod product platform. We're seeking a highly motivated and performance-driven Product Support Specialist to join our expanding team.
Department: Customer Experience Product Support
FLSA: Nonexempt
Position Overview:
We're looking for a self-motivated, action-oriented individual to join our Product Support team, working with customers in the US & Canada to provide technical and functional support for the OmniPod System. As a Product Support Specialist, you'll be responsible for:
- Responding timely and satisfactorily to customer inquiries, supporting all current OmniPod System pump models and drug delivery systems.
- Utilizing process flows and work instructions to accurately record and document customer interactions within the CRM system, in accordance with federal FDA regulations.
- Acting as a customer advocate to represent the customer's needs internally.
- Ensuring work is performed in compliance with company policies, including Privacy/HIPAA and other regulatory requirements.
Required Qualifications:
- Associate's degree or certification from an accredited program for technical and/or clinical education.
- Minimum 1-2 years of experience in technical or clinical/medical-based device support.
- Experience with electronic documentation systems required.
- Experience working in a HIPAA environment highly preferred.
- Ability to type 45+ WPM with high accuracy.
This position is eligible for hybrid working arrangements, requiring on-site work from an Insulet office at least 1x/week, with the option to work remotely other days.
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