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Customer Service Supervisor
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Job Title: Customer Service Supervisor
Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.
Job Summary: The Customer Service Supervisor will be responsible for managing and directing the daily activities of call center operators. The role requires strong leadership and communication skills to manage, train, and guide team members to achieve their goals.
Key Responsibilities:
- Manage and direct the daily activities of call center operators
- Supervise, plan, and manage functions concerned with Call Center activities, campaigns, and training sessions
- Creation of concrete work plans to improve performance and establish measurable goals throughout the year
- Carrying out call monitoring, coaching, training, disciplining, and reviewing the performance of all operators
- Practicing and ensuring compliance with all the organization's policies and adequate operational procedures
- Attending and resolving customer complaints and doubts from operators
- Operators' performance review on yearly and periodically
- Excellent language skills in both Spanish/ English
- Ability to plan well and prioritize work
- Medium level skilled in computers (Microsoft Office software)
Requirements:
- Bachelor's degree or equivalent level of experience of 3 years or more as experienced in call center activities
- 100% office work, no WFH work nor hybrid
Benefits: Our package includes Competitive monthly salary $23,000. 5% food vouchers. 30 days bonus. 15 days of initial vacation, life insurance, major medical expenses insurance. Free access to our Gym. Dynamic and collaborative work environment. Cutting-edge tools and technology to make work easier. Free English and French classes Work-life Balance.
Equal Opportunities: Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
