Customer Experience Solutions Consultant

hace 3 semanas


Ciudad de México, Ciudad de México Medallia A tiempo completo
Unlock Career Opportunities at Medallia

As a leading Experience Management platform, we strive to create a culture that values every person and experience. We believe in hiring the whole person and empowering them to grow professionally.

About the Role

We are seeking an experienced Customer Experience Solutions Consultant to join our Professional Services team. In this role, you will partner with senior decision-makers at global companies to deploy and manage our feedback platform. Your mission will be to help clients improve their customers' experiences by providing cutting-edge technology solutions.

Key Responsibilities
  • Develop and apply expertise with Medallia's product offerings to deliver solutions that meet customer needs
  • Collect and document technical requirements and specifications
  • Configure the Medallia platform to meet customer requirements
  • Support Quality Assurance (QA), User Acceptance Testing (UAT), and launch processes
  • Provide support in client meetings by leveraging in-depth knowledge of Medallia's platform capabilities
Requirements and Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
  • Exposure to common web technologies, such as JavaScript, XML, HTML, CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.)
  • Advanced English speaking skills
Benefits and Perks

We offer a competitive salary range of $90,000 - $110,000 per annum, depending on location and experience. Our benefits package includes comprehensive health insurance, retirement plans, and generous paid time off.

About Medallia

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. We are an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.



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