Cloud Billing Specialist
hace 4 semanas
At TD SYNNEX, we are a leading team in the distribution of IT solutions and services that collaborates globally. We are a company that seeks to improve the welfare of our employees, enhance their development through training and certification at a technical level to provide the best service to our vendors and channels.
**Key Responsibilities**
- Provides first call response for solutions pricing and quoting of simple solutions requests for customers within assigned territory or is accountable for territory-focused relationship-based customer transactions in support of a large group with more complex solutions.
- Accountable for opportunity forecasting and pipeline management for the same group of assigned-territory customers.
- Provides the first call response focused on providing pricing and quoting the customer-identified solution.
- Engages with the customer to understand the scope of the solution request.
- Utilizes entry-level knowledge and tool sets to configure, price, quote, and process requests for specific hardware, software, services for identified configuration design solutions.
- Creates and delivers initial solutions to the customer, determining and communicating lead time and delivery based on product availability, build lead times, etc.
- Provides assigned-territory customers with information to assist in making additional decisions regarding hardware, software, services, and/or services renewal and warranty.
- Adheres to customer program requirements utilizing customer contract information to ensure enforcement of terms, freight, inventory, pricing, etc.
- Supplies final adjusted design solution pricing based on applicable programs, promotions, and add-ons.
- Uses internal resources to resolve or escalate all pertinent pre-sales issues, e.g., credit, engineering, etc.
- Refers requests for product education and product alternatives outside of their area of knowledge to others.
- Follows up on all opportunities and monitors the pipeline activity to close within the identified forecast period.
- Contributes information to forecast consolidations.
- Participates in planning and reviews for customers in the assigned territory.
- Implements actions identified by management to resolve identified budget gaps.
- Maintains integrity of customer information in TD SYNNEX systems, as appropriate.
**Requirements**
- Demonstrated entry-level working knowledge of product, pricing, customer service, and sales strategy.
- Demonstrated entry-level working knowledge of simple configuration solutions design, including tools, products, and services, practices, procedures, and methods.
- Demonstrated ability to identify and use appropriate tools to price simple configuration requests.
- Demonstrated working knowledge of sales and quoting systems.
- Demonstrated working-level attention to detail and the ability to organize, prioritize, and accomplish multiple tasks based on identified process requirements.
- Ability to perform mathematical calculations.
- Knowledge of distribution industry.
**Preferred Qualifications**
- One (1) year of experience in a configuration, sales, or other related role with extensive customer service interface in a technical or product support role within a computer products, system solutions-related distribution business or similar environment.
**Education and Certification(s)**
- Associate degree in business, IT, or related field OR an equivalent combination of formal education, training, and directly related job experience.
**Work Conditions**
- Hybrid Remote: must be able to work on-site, at least 2 times a week.
**Language**
English (preferred)
**Work Location**
Hybrid remote in 03100, Ciudad de México
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