Customer Service Representative

hace 1 semana


Tijuana, Baja California, México Integon A tiempo completo

About the Role

We are seeking a highly skilled Customer Service Representative to join our team as a Claims Associate. In this role, you will be responsible for handling claims files, retrieving and processing supporting documentation, and providing exceptional customer service.

Key Responsibilities:

  • Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices)
  • Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed
  • Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
  • Receives, screens, and routes incoming telephone calls and other electronic correspondence
  • Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards
  • Folllows established guidelines specific to each claim report or inquiry

Requirements:

  • High School diploma required
  • 0-2 years experience preferred
  • Call Center experience preferred
  • Insurance industry knowledge preferred

Compensation:

The estimated salary for this position is $40,000 - $55,000 per year, depending on experience.

About Us:

Integon is a leading provider of insurance services, committed to delivering exceptional customer experiences through innovative solutions and dedicated professionals.



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