Customer Service Representative
hace 1 semana
About the Role
We are seeking a highly skilled Customer Service Representative to join our team as a Claims Associate. In this role, you will be responsible for handling claims files, retrieving and processing supporting documentation, and providing exceptional customer service.
Key Responsibilities:
- Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices)
- Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed
- Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
- Receives, screens, and routes incoming telephone calls and other electronic correspondence
- Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Folllows established guidelines specific to each claim report or inquiry
Requirements:
- High School diploma required
- 0-2 years experience preferred
- Call Center experience preferred
- Insurance industry knowledge preferred
Compensation:
The estimated salary for this position is $40,000 - $55,000 per year, depending on experience.
About Us:
Integon is a leading provider of insurance services, committed to delivering exceptional customer experiences through innovative solutions and dedicated professionals.
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