Customer Service Ambassador

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México Scalepex A tiempo completo

At Scalepex, we are shaping the future of nearshore solutions by connecting businesses with top-tier professionals. As a Bilingual Customer Service Representative, you will be at the forefront of our brand and client interactions.

We offer an exciting opportunity to work in a dynamic environment where every interaction is a chance to make a difference. You will be the superhero of satisfaction, resolving customer issues and providing stellar support with your exceptional communication skills and problem-solving prowess.

The role involves:

  • Responding promptly and professionally to customer inquiries, demonstrating empathy and understanding.
  • Providing accurate information and solutions to resolve customer concerns, aiming for first-call resolution whenever possible.
  • Documenting all interactions accurately and thoroughly in our CRM system, ensuring clear communication and seamless handoffs if necessary.
  • Collaborating closely with other departments to escalate complex issues and ensure timely resolution.
  • Continuously striving to exceed performance targets and uphold quality standards, contributing to the overall success of the team and organization.

Key requirements for this position include:

  • A high school diploma or equivalent.
  • An advanced English level.
  • A proven experience in customer service or a related field, preferably in a call center environment.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Strong problem-solving abilities and a passion for helping others.
  • Ability to multitask and navigate multiple systems simultaneously.
  • Proficiency in basic computer applications and willingness to learn new software as needed.

What sets us apart is our commitment to excellence, delivering tailored solutions that drive success. We believe in developing our people and offer a comprehensive benefits package including:

  • $12,000 MXN per month free of taxes.
  • 100% Paid training period.
  • Work benefits superior to the established law.
  • Referral bonuses.


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