IT Messaging Specialist

hace 1 mes

Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo
About the Role

We are seeking a highly skilled IT Messaging Specialist to join our team at MX003 Marsh And Mclennan Servicios S.A. De Cv. As a key member of our global operations team, you will be responsible for providing critical support to our messaging infrastructure, ensuring seamless communication across the organization.

Key Responsibilities
  • Provide global operations support for planned infrastructure activities, messaging approved and BAU projects, and resolution of incidents via ticketing system.
  • Participate in an on-call rotation with other technical specialists.
  • Provide after-hours support as needed to assist with initiatives or urgent escalations.
  • Assist in developing policies, procedures, documentation, and standards for messaging-specific products and services and monitoring adherence to define standards.
  • Provide messaging services troubleshooting support, including Exchange 2019 Server and Exchange Online (M365) diagnostics/maintenance, mail routing/SMTP, mobility tools, external mail gateways, and RightFax 21.1.
  • Participate and contribute in the resolution of messaging-related escalations and incidents reported through incident management system.
  • Develop methods and procedures for resolving messaging-related problems and training analysts in problem resolution.
  • Help to develop methods and procedures to improve operational processes, technology solutions, and service level expectations.
  • Lead initiatives and provide technical solutions to reduce the volume and time to resolution on assigned incidents.
  • Contribute technical expertise to complex root cause analysis and problem management.
  • Contribute to detailed implementation/project plans across multiple, complex work streams according to agreed standards and ensures project processes and timelines are understood and followed.
Requirements
  • Demonstrated experience of working in a Microsoft-centric, global enterprise messaging environment.
  • Comprehensive PowerShell scripting experience.
  • Strong messaging experience.
  • A core knowledge of Exchange online (M365), Exchange on premise, and email gateways.
  • Experience implementing and supporting message solutions such as Exchange Migration to Exchange Online (M365), email gateway mail routing/SMTP, and RightFax.
  • Working knowledge of Active Directory and Directory Services (such as AD DNS, LDAP, and LDS) – Microsoft Entra formerly Azure Active Directory.
  • Strong messaging experience with solid knowledge of Exchange 2019, Exchange Online (M365), and PowerShell as well as resolution of incidents via ticketing system.
  • Experience setting up and configuring Exchange 2019 and Exchange Online (M365) systems, including writing PowerShell scripts.
  • Clear understanding of messaging standards and protocols.
  • Working knowledge of AI platforms such as Moveworks/ChatGPT.
  • Must be able to proactively identify problem areas and provide or recommend solutions.
  • Strong critical thinking and analytical skills.
  • Able to communicate effectively with internal and external customers, including senior leaders of the organization.
  • Self-motivated individual who able to work independently, take ownership, and organize workflow to concurrently meet multiple milestones and deadlines.
  • Excellent customer service and communication skills.

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