Housekeeping Director

Job Overview:

The Marine Corps Community Services is seeking a highly skilled Housekeeping Director to lead the housekeeping operation of the Inns of the Corps Camp Foster, Marine Lodge - Westpac Inn, Navy BOQ, and the Distinguished Visitors Quarters at Plaza Housing Area.

About Us:

Marine Corps Community Services (MCCS) is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. Our team-oriented environment is comprised of military personnel, civilian employees, contractors, and volunteers who work together to keep our organization functioning smoothly and effectively.

Job Responsibilities:

• Direct and manage a multi-cultural housekeeping team responsible for maintaining the overall cleanliness of the property, including public areas, back-of-house support areas, and storerooms.
• Recruit, onboard, train, and develop staff, ensuring they have the necessary skills and knowledge to perform their duties efficiently.
• Prepare and certify timecards for NAF, IHA, and contract labor employees.
• Schedule work assignments, appraise performance, counsel assigned personnel, and recommend personnel actions.
• Support and supervise effective inspections of all guestrooms and public spaces, verifying guest room status is communicated to the Front Desk in a timely manner.
• Coordinate with the Guest Service Manager and Facility Manager to accurately plan for peak periods and efficiently schedule staff to meet workload requirements and labor budget.
• Act as a Card Holder (CH) for non-appropriated fund purchase card, purchasing and maintaining inventory stock to ensure adequate supplies and control costs.
• Manage Lost and Found items, documenting and processing them correctly, responding to inquiries in a timely manner, and communicating with guests to arrange shipping and accurate billing.
• Provide World-Class Customer Service with an emphasis on courtesy, assisting guests, and communicating positively in a friendly manner.
• Adhere to safety regulations and standards, promptly reporting workplace hazards, injuries, occupational illnesses, and property damage resulting from workplace mishaps.

Requirements:

• Must have knowledge of housekeeping in hotel operations.
• Ability to direct and manage a diverse team.
• Excellent communication and customer service skills.
• Strong problem-solving and conflict resolution skills.
• Ability to work effectively in a fast-paced environment.

Benefits:

• A competitive salary range of $63,319-$83,357 per year.
• An opportunity to work for a dynamic organization that values teamwork and community involvement.
• A comprehensive benefits package, including 401(k), pension plan, medical and dental insurance, and more.

Location:

Camp Foster, Okinawa, Japan.