AR Collections Agent LAM
hace 4 semanas
The Role:
We are seeking a highly skilled and motivated AR Collections Agent to join our team at Maersk. In this role, you will be responsible for managing our collections process, ensuring timely and accurate payment from our customers.
Key Responsibilities:
- Review statements of account and ensure compliance with SLAs and client requirements.
- Identify invoices outstanding and generate daily call lists/priority lists.
- Monitor on-account payments and advise the OTC team on payment application.
- Act as the communication interface between OTC, disputes, and other departments.
- Ensure high-risk customers are escalated to Managers for treatment.
- Monitor payment application and provide updates to the OTC team.
- Monitor disputes and ensure timely resolution.
- Liaise with in-country coordinators and salespersons as needed.
- Adhere to relevant legislation and provide accurate customer responses through inbound and outbound calls.
We Offer:
As a valued member of our team, you will have opportunities for career growth and development, working with a diverse and talented group of professionals who share our commitment to excellence. We provide a competitive compensation and benefits package, as well as ongoing personal and professional development initiatives.
Requirements:
- At least 2 years of experience in B2B collections and/or order-to-cash processes.
- Previous experience in sales or customer service in call centers and/or BPO is preferred.
- English Level (Oral and written): B2 - C1 (Required).
- Academic background in Finance, Accounting, or Commercial degrees or related fields.
- Proficient in MS Excel.
- SAP experience is highly preferred.
About Us:
Maersk is a global leader in container logistics, committed to delivering exceptional customer experiences through innovative solutions and a diverse, inclusive workplace. We value our employees and strive to create a culture of fairness, mutual respect, and care for our business and customers.
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