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Customer Service Expert

hace 2 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

About Us: Ria is a world leader in remittances, committed to delivering exceptional service excellence and reliable payment solutions. Our mission is to provide the best possible experience for our customers, setting us apart as the most progressive money transfer company globally.

Job Overview: We are seeking an experienced Customer Service Expert to join our dedicated team. This role requires strong communication skills, a professional attitude, and the ability to work effectively with colleagues to deliver outstanding customer experiences.

Key Responsibilities:

  • Handle high volumes of inbound or outbound calls to resolve customer queries and complaints efficiently
  • Proactively engage with customers to understand their needs and provide tailored solutions
  • Maintain accurate records and update relevant databases accordingly
  • Work collaboratively with the team to achieve departmental metrics and exceed customer expectations

Requirements:

  • Fluent English language skills
  • High school diploma or equivalent; more education or experience may be preferred
  • Exceptional customer service skills, active listening, and verbal/written communication abilities
  • Strong typing skills and proficiency with computers
  • Ability to handle complex situations and make sound decisions

Benefits:

  • Competitive monthly salary: $17,500 gross
  • 5% food vouchers
  • 30 days bonus
  • 15 days of initial vacation
  • Life insurance
  • Free access to our Gym
  • Cutting-edge tools and technology to simplify work
  • Free English and French classes

What We Offer: At Ria, we value diversity and pride ourselves on being an equal-opportunity employer. We strive to create a dynamic and collaborative work environment where employees can grow and thrive.