Technical Support Specialist

hace 4 semanas


Xico, México Kyndryl A tiempo completo

Unlock Your Potential in IT

We are seeking a talented Technical Support Specialist to join our team at Kyndryl. As a key member of our support team, you will play a vital role in helping customers solve their technology-related issues and drive business success.

About the Role

This is an exciting opportunity for individuals who are passionate about technology and customer service. You will be responsible for providing top-notch technical support to our clients, ensuring that their needs are met and exceeded. With a focus on problem-solving and analytical skills, you will work closely with cross-functional teams to resolve complex issues and deliver exceptional results.

Your Responsibilities

* Provide expert technical support to customers via phone, email, or chat* Troubleshoot and resolve technical issues in a timely and efficient manner* Collaborate with internal teams to identify and implement solutions to recurring problems* Stay up-to-date with the latest technology trends and developments to enhance your knowledge and skills*

What We Offer

* Competitive salary: $65,000 per annum* Opportunities for career growth and professional development* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance* Comprehensive benefits package including medical, dental, and vision insurance* Generous paid time off and holidays*

Requirements

* 1-2 years of experience in technical support or a related field* Strong analytical and problem-solving skills* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment and prioritize multiple tasks* Basic understanding of Windows, Mac, or Linux operating systems*

Preferred Qualifications

* Experience working with help desk software and tools* Knowledge of troubleshooting and repair techniques* Familiarity with customer relationship management (CRM) systems* Bachelor's degree in Computer Science, Information Technology, or a related field*

About Us

Kyndryl is a leading provider of technology services and solutions. We are committed to delivering exceptional results and exceeding our clients' expectations. Our team is passionate about innovation, collaboration, and customer satisfaction.



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