Customer Experience Program Lead

Role OverviewAt Factorial, we're looking for a Team Lead to spearhead our mission of creating the highest satisfaction levels for our Portuguese customers at every touchpoint. As a key member of our Portuguese Customer Experience team, you will report directly to the Director of Account Management and collaborate with other Area Managers to drive business...

At AvantStay, we're redefining the standard for group travel experiences.We're a venture-funded hospitality brand that's rapidly expanding in the STR industry, with a presence on over 40 OTAs and 16,000+ listings.The role of a Strategic Customer Experience Lead is pivotal in enhancing customer satisfaction and loyalty. This position will work closely with...

Company OverviewTesla is a pioneering company that's accelerating the world's transition to sustainable energy. Our mission is to make electric vehicles accessible to everyone, and we're looking for talented individuals to join our team.Salary: $120,000 - $150,000 per yearJob DescriptionWe're seeking a seasoned retail veteran to lead our store teams in...

About QualtricsAt Qualtrics, we create innovative software solutions that empower businesses to deliver exceptional frontline experiences and drive growth.Achieving Business Success Through Exceptional Customer ExperienceAs a leading provider of experience management software, we help organizations across various industries leverage our platform to unlock...

OverviewZendesk is a leading provider of customer service software, dedicated to empowering businesses to deliver exceptional experiences.We are seeking a seasoned Customer Experience Advocate and Program Manager to join our team. In this role, you will play a key part in maintaining our roster of referenceable customers, analytical reporting, and helping to...

At OpenTable, a leader in the hospitality industry with 23+ years of experience, we're passionate about delivering exceptional customer experiences. As a Customer Experience Assurance Supervisor, you'll play a critical role in ensuring our customers receive the best possible service.We're seeking an experienced supervisor to lead our CX Assurance team,...

AireSpring, a leading provider of Cloud Communications and Managed Connectivity Solutions, offers an exceptional opportunity for a skilled Customer Experience Architect to lead the evolution of its innovative AI-based ITSM customer portal, AIreCONTROL. This cutting-edge platform provides seamless access to information, resources, and support, enhancing the...

About the Role:Mission-driven Customer Experience professional wanted to lead and guide a team of 6-8 Account Managers in spearheading our mission to create the highest satisfaction levels for our Spanish customers at every touchpoint.Key Responsibilities:Lead a team of customer-oriented individual contributors in driving customer retention and upselling...

**Key Role Summary**We are seeking a highly skilled Delivery CX Operations Manager to join our team at Uber. As a key member of our Operations team, you will play a critical role in designing and implementing solutions to improve the customer experience across multiple modalities, including Automations, In-App Support, Phone, and Chat.Your primary focus will...

About UsRefinitiv is a global business, we rely on diversity of culture and thought to deliver on our goals. We help our customers pursue justice, truth, and transparency.Your New RoleWe are seeking a CUSTOMER TRUST SECURITY LEAD to join our team in Mexico City. This is an exciting opportunity to build, support, and drive the expansion of the Customer Trust...

We are seeking an experienced Executive Director to lead our team of Customer Success Managers in delivering a premium Signature experience to our customers.Job OverviewThe Executive Director will be responsible for leading all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics....

Award-winning provider AireSpring seeks entrepreneurial Customer Portal Architect to lead portal evolution of AI-based ITSM customer portal, AIreCONTROL. This revolutionary platform enhances usability and aesthetics for customers. The selected candidate will establish key functionality within the portal to elevate the user experience.Key...

OverviewCiti seeks an experienced Senior Program Manager to lead customer loyalty initiatives and drive business growth.About the RoleThis is a full-time position requiring 6-10 years of experience in business management, project administration, and operational areas. The ideal candidate will have a strong background in finance and process administration,...

About the RoleAt Verato, Inc., we're seeking a highly skilled Customer Experience Operations Director to join our team. This is an exceptional opportunity for a seasoned operations professional to lead our customer-facing teams and drive operational efficiency.About the JobThe CX Operations Director will be responsible for developing and deploying best...

**About the Role at Uber**Uber's Digital Experience Products Insights and Rollouts team is pioneering user-centric experiences through efficient self-support services, maximizing contact center agent efficiency with thoughtful investments.We're seeking a Senior Program Manager to lead initiatives enhancing support for our customers and business partners...

At Lyft, we're committed to delivering exceptional customer experiences. To achieve this goal, we're seeking a skilled Senior Operations Manager - Customer Experience to lead our Support Escalations team.This is a challenging role that requires strong leadership skills, operational expertise, and a passion for delivering results. As a Senior Operations...

About the RoleCiti is seeking a highly skilled Customer Experience Strategist to lead key consumer insights projects, driving research and validation initiatives that impact our products, services, and brand. This role requires a deep understanding of customer behavior and a proven ability to articulate complex insights into actionable strategies.Key...

About SaganSagan is a rapidly growing premium short-term rental property management company headquartered in the United States. We prioritize exceptional customer service and strive to create unforgettable guest experiences.Role OverviewWe are seeking a dedicated Guest Experience Team Lead to oversee our team of skilled Communication Agents. As the lead, you...

About the Role:As a Senior Customer Experience Manager at Avantor, you will lead a team of Customer Service Associates to drive productivity and quality standards. You will be responsible for developing and implementing sales enabling strategies, utilizing collaboration across the business and process improvement initiatives. Your primary focus will be on...

About the Role">We are seeking a skilled and customer-focused individual to join our team as a Customer Experience Ambassador. This role is ideal for someone who is passionate about delivering exceptional service and creating memorable experiences for our guests.">Key Responsibilities">">Welcome and acknowledge all guests according to company standards,...