Customer Operations Specialist

hace 4 semanas


Monterrey, Nuevo León, México Lenovo A tiempo completo

**Job Summary**:

We are seeking a highly skilled Customer Ops Coordinator to support Lenovo customers in various areas, including order management, backlog management, customer contact, and pricing/contracts monitoring.

**Key Responsibilities**:

- Manage customer orders, including entry processing, changes, returns, and disputes

- Analyze reports and provide insights to improve customer satisfaction

- Collaborate with execution teams to meet build requirements and shipment deadlines

- Monitor and process pricing/contracts for customers

**Requirements**:

- Strong communication and problem-solving skills

- Ability to work in a fast-paced environment and prioritize tasks effectively

- Proficiency in customer relationship management software

**Why Lenovo?**:

We are a global technology leader committed to delivering Smarter Technology for All. Our team is passionate about innovation and customer satisfaction, and we offer a dynamic work environment that fosters growth and development.



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