Manufacturing Systems Specialist
hace 5 días
We're committed to fostering a culture of excellence and innovation at AspenTech. As an Associate Technical Support Specialist, you'll have the opportunity to make a meaningful impact on our customers' success.
About Our CultureAt AspenTech, we value collaboration, creativity and a customer-first mindset. Our dynamic team is passionate about driving innovation and making a positive impact.
We're seeking a skilled Associate Technical Support Specialist to join our MES support team. The ideal candidate will work with products like Aspen InfoPlus.21 and aspenONE Process Explorer, troubleshooting network and server issues.
Your Key Deliverables- Develop and deliver high-quality training materials based on relevant industrial processes for AspenTech customers.
- Conduct pre-sales consultations to identify prospects' business problems and articulate AspenTech's products as solutions.
- Build strong relationships with customers, understanding their business needs and challenges.
- Collaborate with other AspenTech functions to maintain and develop business opportunities.
- Evaluate and escalate customer issues cross-functionally within AspenTech.
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