Customer Success Manager

hace 2 semanas


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Role:


In this role, you will be responsible for driving retention and renewal of all assigned accounts, ensuring proactive account management and timely delivery of contractual obligations.


As a key member of the Global Accounts Team, you will work closely with customers to understand their needs and deliver value-added solutions, increasing customer satisfaction and loyalty.


You will also provide expertise and support to resolve issues and improve customer experience, identify opportunities for cross-sell and upsell, and drive revenue growth and customer expansion.


Additionally, you will collaborate with other departments to ensure alignment and effective communication, lead projects and initiatives aimed at improving customer engagement, retention, and satisfaction, and collect feedback and insights to inform product development and improvement efforts.


Key qualifications for this role include a Bachelor's degree in business administration, marketing, or a related field, 2+ years of experience in customer success management, sales, or account management, and proficiency in MS Office/Excel/Internet/Salesforce.com/Gainsight.


As a member of the Thomson Reuters team, you will have the opportunity to work on exciting projects, contribute to the company's mission, and develop your skills and career in a dynamic and inclusive environment.


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