Digital Health Informatics Specialist

hace 2 semanas


Guadalajara, Jalisco, México Philips Iberica Sau A tiempo completo

Job Summary


We are seeking a skilled Digital Health Informatics Specialist to join our team at Philips Iberica Sau. As a key member of our technical support team, you will provide advanced first-line remote technical support to customers, ensuring timely and effective solutions to their issues.


About the Role


This is a unique opportunity to work with cutting-edge health technology and make a real impact on people's lives. You will be responsible for taking ownership of customer cases, communicating solutions or actions, and ensuring that the correct knowledge and diagnostics are captured to allow for First Time Right when the Field engineer attends site.


You will also install and configure server software solutions in Philips and Customer managed environments, working closely with stakeholders to understand their needs and provide tailored support.


Key Responsibilities



  • Provide advanced first-line remote technical support to customers
  • Taking ownership of customer cases and ensuring First Time Right
  • Install and configure server software solutions
  • Communicate effectively with stakeholders and teams

Requirements


To be successful in this role, you will need:



  • Bachelor's degree in Informatics or a relevant field, or equivalent practical experience
  • Minimum 3 years of experience in IT, preferably in a health technology environment
  • Excellent written and verbal communication skills in English
  • Knowledge and experience working with Microsoft Windows OS, Microsoft SQL, Active Directory
  • Experience with LIS, PACS or RIS and hospital/clinical environment

What We Offer


As a valued member of our team, you can expect:



  • A competitive salary of €60,000 - €80,000 per annum
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • The chance to work with cutting-edge health technology and make a real impact on people's lives

About Philips Iberica Sau


We are a health technology company committed to improving people's lives through innovative solutions. Our mission is to create a world where everyone has access to quality healthcare, and we believe that every human matters.



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