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Client Retention Specialist

hace 1 semana

Ciudad de México, Ciudad de México Jeeves A tiempo completo

Jeeves is a forward-thinking financial company that provides a comprehensive platform for global businesses to manage their finances. With a strong presence in multiple countries, including Brazil, Canada, Colombia, Mexico, the United Kingdom, Europe, and the United States, Jeeves has established itself as a leader in the industry.

As a Customer Success Associate, you will be part of a dynamic team responsible for delivering exceptional customer experiences and driving business growth. This role requires a highly motivated and proactive individual who can build strong relationships with clients, analyze data to identify opportunities, and implement strategies to achieve business objectives.

This full-time hybrid position is based out of Mexico City, Mexico, and involves regular office visits in Roma Norte. If you have a passion for delivering outstanding customer experiences and driving business growth, we encourage you to apply.

Job Responsibilities:

  • Provide top-tier support to our global client base
  • Establish and maintain strong relationships with clients to drive business growth and retention
  • Use Zendesk, Hubspot, and Linear to manage and resolve client issues
  • Analyze client data to identify opportunities for increased spending and develop strategies to achieve this goal
  • Work collaboratively with the internal team to document processes and enhance client engagement

Requirements:

  • Minimum 2 years of experience in a support role
  • Fluent in English and Spanish, with Portuguese being an asset
  • Experience with Zendesk Platform and/or Hubspot is preferred
  • Exceptional written and verbal communication skills
  • Able to analyze complex information and make informed decisions
  • Highly motivated, self-starting, and adaptable individual