Luxury Guest Service Supervisor

hace 3 semanas


Quintana Roo, México Marriott International, Inc A tiempo completo

Job Summary

 

This role is responsible for providing exceptional guest service by ensuring a seamless check-in process. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to work well under pressure.

 

Responsibilities

 

• Process all guest check-ins, verifying guest identity and form of payment.

• Assign rooms and activate/issue room keys, ensuring accurate accounts for each guest.

• Enter Marriott Rewards information and secure payment prior to issuing room keys.

• Compile and review daily reports/logs/contingency lists and complete cashier and closing reports.

• Supply guests with directions and property information, accommodating their requests and following up to ensure requests have been met.

 

Requirements

 

• High school diploma or equivalent required, with a focus on hospitality or a related field.

• Excellent communication and interpersonal skills, with the ability to work well under pressure.

• Knowledge of Marriott International's policies and procedures, including those related to guest service and cash handling.

 

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.


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