Luxury Guest Service Supervisor
hace 3 semanas
Job Summary
This role is responsible for providing exceptional guest service by ensuring a seamless check-in process. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to work well under pressure.
Responsibilities
• Process all guest check-ins, verifying guest identity and form of payment.
• Assign rooms and activate/issue room keys, ensuring accurate accounts for each guest.
• Enter Marriott Rewards information and secure payment prior to issuing room keys.
• Compile and review daily reports/logs/contingency lists and complete cashier and closing reports.
• Supply guests with directions and property information, accommodating their requests and following up to ensure requests have been met.
Requirements
• High school diploma or equivalent required, with a focus on hospitality or a related field.
• Excellent communication and interpersonal skills, with the ability to work well under pressure.
• Knowledge of Marriott International's policies and procedures, including those related to guest service and cash handling.
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.
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