Digital Transformation Solutions Architect

hace 3 semanas


Xico, México Servicenow A tiempo completo

**Company Overview**

ServiceNow is a global market leader in providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

**Job Summary**

We are seeking an experienced Customer Outcomes Senior Technical Consultant to join our team. This role involves configuring the ServiceNow Platform based on leading practices to provide solutions that achieve customer outcomes. The successful candidate will be responsible for participating in workshops with customers to assess current processes and establish future-state processes.

**Key Responsibilities**

The Customer Outcomes Senior Technical Consultant will be responsible for:

  • Designing and delivering ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Providing oversight and unit testing of code developed by partner or customer employees.
  • Advising customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
  • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.

**Requirements**

To be successful in this role, you will need:

  • 8+ years of experience as part of a professional services organization; or equivalent education/experience.
  • Able to travel up to 50%.
  • Industry domain expertise in relevant areas.
  • Creative with comfort running projects independently.
  • Success driving complex issues through analysis and resolution.
  • Experience working collaboratively.

**Estimated Salary**: $120,000 - $180,000 per year, depending on location and experience.

**Benefits**

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.



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