Salesforce CRM Support Specialist
hace 1 mes
The ideal candidate will provide timely and effective support to end-users for Salesforce CRM applications, including troubleshooting technical issues, resolving user queries, and escalating complex issues as needed.
- Collaborate with cross-functional teams to analyze business requirements and implement solutions to enhance the functionality and usability of the Salesforce platform.
- Perform regular system maintenance tasks, including data cleansing, user management, and configuration changes, to ensure the optimal performance and reliability of the CRM applications.
- Develop and maintain documentation, including knowledge base articles and training materials, to support end-users and facilitate knowledge sharing within the team.
- Stay updated on the latest Salesforce releases, features, and best practices to proactively identify opportunities for system improvements and optimize the use of Salesforce capabilities.
- Participate in project initiatives, such as system upgrades, migrations, and integrations, by providing technical expertise and support to ensure successful implementation and deployment.
Danfoss values diversity and inclusivity in the workplace, recognizing that a diverse team fosters creativity, innovation, and a broader perspective in decision-making. If you don't meet all the requirements, we encourage you to apply anyway, as we're interested in finding out how you can bring new insights to the role or to Danfoss as an organization.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3 to 5 years of experience in providing technical support for Salesforce CRM applications, including Salesforce Sales Cloud, Service Cloud, and Communities.
- Salesforce certifications are preferred but not mandatory.
- Strong understanding of CRM processes and best practices, with the ability to analyze business requirements and translate them into technical solutions.
- Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
- Proven ability to work independently and collaboratively in a fast-paced environment, with a strong sense of ownership and accountability.
- Experience with Salesforce Lightning Experience, Apex, and Visualforce is a plus.
We offer a range of benefits, including a bonus system, paid vacation, flexible working hours, personal insurance, communication package, opportunity to join Employee Resource Groups, and a state-of-the-art virtual work environment.
Please note that these benefits may be subject to change and may depend on country or contract specifics.
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