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Remediation Operational Strategic Supervisor

hace 2 meses


Xico, México Citi A tiempo completo
Job Summary

The Remediation Operational Strategic Supervisor is responsible for leading and supervising remediation topics in Wealth Management, providing direction and solutions to operational and administrative business issues, taking into account control activities in various areas. Remediation topics are part of regulatory and divestiture initiatives for bankers and clients. The supervisor will have a strong interaction with the rest of the business teams, such as Control Services of Investment, Franchise, AcciTrade, Operations, and Compliance, with the objective of designing and implementing solutions in an integrated manner, where teamwork will predominate. Responsible for contributing to the development and implementation of plans and techniques of solutions within the area, as well as the planning and follow-up of team goals.

Responsibilities
  • Lead a team responsible for completing all types of quality and control reviews.
  • Exercise full leadership and supervisory responsibility. Responsible for team performance, including timeliness of work, quality of reviews, and monthly/yearly scorecards.
  • Oversee Quality procedures and keep them current.
  • Monitor team workflow, confirm tasks are meeting timeliness or come up with plans to keep all work current.
  • Perform analysis on results and reporting based on reviews completed. Communicate results to the Operational teams, including root cause analysis on defects.
  • Assist with requests and may interface with compliance and audit examiners.
  • Analyze and identify risks based upon information provided when reviewing or adding new reviews.
  • Act as a consultant to the business regarding process improvements for quality reviews.
  • Ensure appropriate controls are in place for all work performed.
  • Drive corrective actions and develop corrective action recommendations.
  • Work with multiple MIS and system teams to ensure data is available for result analysis.
  • Work with Ops Quality Control team members located in multiple sites.
  • Help drive consistency between the functions of Credit Operations through quality reviews, control reviews, audit feedback, and results.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and/or other team members.
  • Ability to manage teams.
Requirements
  • Graduate in Public Accountant, Financial Administration, Economics, Industrial Engineering.
  • Intermediate knowledge of the English language.
  • Medium knowledge of Office (Excel, Word, PPT).