Delivery Manager

hace 6 días


GuadalajaraJAAviacion Jalisco Mexico Cognizant A tiempo completo
Service Desk Manager Opportunity at Cognizant

We are seeking an exceptional individual to join our team as a Service Desk Manager at Cognizant. As a key member of our operations team, you will be responsible for leading our Service Desk operations and ensuring that our clients receive exceptional service.

Key Responsibilities:
  • Develop and implement service desk strategies to improve operational efficiency and customer satisfaction
  • Lead a team of service desk analysts and provide coaching and guidance to ensure they have the skills and knowledge needed to deliver excellent service
  • Collaborate with other teams to ensure seamless service delivery and identify opportunities for process improvements
  • Monitor and analyze service desk metrics to identify trends and areas for improvement
  • Develop and implement training programs to ensure service desk analysts have the skills and knowledge needed to deliver excellent service
Requirements:
  • 6+ years of experience in service desk management or a related field
  • Advanced knowledge of ITIL framework and service desk best practices
  • Excellent leadership and communication skills
  • Ability to analyze and interpret data to drive business decisions
  • Experience with service desk software and tools
What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading global company

Cognizant is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace where everyone can thrive.


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