Delivery Manager
hace 6 días
We are seeking an exceptional individual to join our team as a Service Desk Manager at Cognizant. As a key member of our operations team, you will be responsible for leading our Service Desk operations and ensuring that our clients receive exceptional service.
Key Responsibilities:- Develop and implement service desk strategies to improve operational efficiency and customer satisfaction
- Lead a team of service desk analysts and provide coaching and guidance to ensure they have the skills and knowledge needed to deliver excellent service
- Collaborate with other teams to ensure seamless service delivery and identify opportunities for process improvements
- Monitor and analyze service desk metrics to identify trends and areas for improvement
- Develop and implement training programs to ensure service desk analysts have the skills and knowledge needed to deliver excellent service
- 6+ years of experience in service desk management or a related field
- Advanced knowledge of ITIL framework and service desk best practices
- Excellent leadership and communication skills
- Ability to analyze and interpret data to drive business decisions
- Experience with service desk software and tools
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a leading global company
Cognizant is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace where everyone can thrive.
-
Delivery Manager
hace 7 días
Guadalajara,JA-Aviacion, México Cognizant A tiempo completoService Desk Manager Opportunity at CognizantWe're seeking an exceptional individual to join our team as a Service Desk Manager at Cognizant. As a key member of our operations team, you will be responsible for leading our Service Desk operations and ensuring seamless delivery of services to our clients.Key Responsibilities:Develop and implement strategies to...
-
Delivery Manager
hace 1 mes
Guadalajara,JA-Aviacion, Jalisco, México Cognizant A tiempo completoDelivery Manager Qualification : Bachelor's in Science/ Commerce/Engineering or equivalent Responsibility : Business / Customer : Understand and articulate complex problems related to the specific technology. Interface with community network to retain technology competitiveness. Work with the client team to address escalations and own the resolution during...
-
Delivery Manager
hace 1 mes
Guadalajara,JA-Aviacion, Jalisco, Mexico Cognizant A tiempo completoDelivery ManagerQualification:Bachelor's in Science/ Commerce/Engineering or equivalentResponsibility:Business / Customer: Understand and articulate complex problems related to the specific technology. Interface with community network to retain technology competitiveness. Work with the client team to address escalations and own the resolution during the...
-
Delivery Manager
hace 1 mes
Guadalajara,JA-Aviacion, México Cognizant A tiempo completoDelivery ManagerQualification:Bachelor's in Science/ Commerce/Engineering or equivalentResponsibility:Business / Customer: Understand and articulate complex problems related to the specific technology. Interface with community network to retain technology competitiveness. Work with the client team to address escalations and own the resolution during the...
-
Delivery Manager
hace 2 semanas
Guadalajara,JA-Aviacion, Jalisco, Mexico Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Delivery Manager
hace 3 semanas
Guadalajara,JA-Aviacion, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Delivery Manager
hace 2 semanas
Guadalajara,JA-Aviacion, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service Delivery Manager
hace 3 meses
Guadalajara, México Hashmap A tiempo completo**Req ID**:249141 We are currently seeking a Service Delivery Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Service Delivery Manager (SDM) We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...
-
Service Delivery Manager
hace 3 meses
Guadalajara, México NTT DATA A tiempo completo**Req ID**: 249141 We are currently seeking a Service Delivery Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Service Delivery Manager (SDM) We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...
-
Delivery Manager
hace 3 meses
Guadalajara, México Fair Trade Outsourcing A tiempo completoWe are a transnational company with operations in Mexico, Ghana, the Philippines and the United States. Our offices **in Mexico are located at Concentro**, in Zapopan, Jalisco. **DELIVERY MANAGER** **Benefits**: - Schedule monday to friday 8:00am - 5:00pm (1 luch hour) - ** Salary $25,000 MXN before taxes**: - Food vouchers - Saving Fund - HMO (Insurance...
-
Service Delivery Manager
hace 7 días
Guadalajara, Jalisco, México Ntt Data A tiempo completoService Delivery ManagerWe are seeking a dedicated Service Delivery Manager to maintain strong customer relationships and improve our services to maintain customer satisfaction. The Service Delivery Manager is responsible for understanding and program managing planning, tracking, and successful execution of multiple projects, including coordination and/or...
-
Service Delivery Manager
hace 7 días
Guadalajara, Jalisco, México Ntt Data A tiempo completoService Delivery ManagerWe are seeking a dedicated Service Delivery Manager to maintain strong customer relationships and improve our services to maintain customer satisfaction. The Service Delivery Manager is responsible for understanding and program managing planning, tracking, and successful execution of multiple projects, including coordination and/or...
-
Delivery Manager
hace 3 meses
Guadalajara, México Grid Dynamics A tiempo completoGrid Dynamics is looking for a Delivery Manager that will be responsible for managing multiple globally distributed teams and working for one or several clients. If you have passion for making software development teams effective, and have an excellent technical background, deep understanding of development processes, hands-on experience with delivering...
-
Administrative Manager
hace 2 semanas
Guadalajara, Jalisco, México ADMINISTRATIVE MANAGER A tiempo completoAbout the RoleWe are seeking an experienced Administrative Manager to join our team. As a key member of our organization, you will be responsible for managing the administrative functions of our branch, ensuring the efficient utilization of human, financial, and material resources.Key ResponsibilitiesStrategic Planning: Develop and implement strategic plans...
-
Delivery Shift Manager Jr, Delivery Station
hace 2 semanas
Guadalajara, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoJob Summary: We are seeking a highly skilled and experienced Delivery Shift Manager Jr to join our team at Servicios Comerciales Amazon Mexico S. De R.L. De C.V. as a key member of our Delivery Station operations.About the Role: As a Delivery Shift Manager Jr, you will be responsible for managing a team of +20 hourly employees, ensuring the safe and...
-
Delivery Manager
hace 2 semanas
Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completoJob DescriptionJob Title: Delivery ManagerJob Summary:Cognizant Technology Solutions is seeking a highly skilled Delivery Manager to join our team. As a Delivery Manager, you will be responsible for leading a team of professionals to deliver high-quality engineering outcomes. You will work closely with stakeholders to understand project expectations and...
-
Delivery Manager
hace 3 días
Mexico City Azka IT Consulting A tiempo completoAZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Delivery Manager Requisitos:Licenciatura e Ingeniería en sistemas computacionales o afín (títulado)Inglés conversacional (intermedio alto - avanzado)6 años de experiencia en cargos o roles...
-
Service Delivery Manager
hace 2 meses
Guadalajara, México Finastra A tiempo completoResponsibilitiesWhat will you contribute?Service Delivery Manager is the main link between Finastra internal Business contacts on one side and the Lending CDM Technology organization on the other side, helping to deliver high-quality technology and services to ensure an excellent customer experience.As part of the Service Delivery team for the respective...
-
Delivery Manager IAM
hace 4 meses
Mexico City Cybolt A tiempo completoDelivery Manager IAMCybolt, somos una empresa integradora en soluciones en ciberseguridad, estamos estamos buscando un Especialista en Renovaciones apasionado por la seguridad de la información y con experiencia en Identity Access Management (IAM). En este rol, serás responsable de gestionar y renovar las relaciones con nuestros clientes en el ámbito de...
-
Associate Content Delivery Manager
hace 3 meses
Guadalajara, México AstraZeneca A tiempo completo**Associate Content Delivery Manager**: Positions are open to Mexican Citizens and official residents of Mexico. Location: Guadalajara (hybrid) Strong English interpersonal skills required **About the AstraZeneca** AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization...