Strategic Intelligence Analyst

hace 2 semanas


Ciudad de México, Ciudad de México Zendesk, S. De R.L. DE CV (Mexico) A tiempo completo

At Zendesk, S. De R.L. DE CV (Mexico), we're looking for a highly skilled Strategic Intelligence Analyst to join our team.

About the Role

This is an exciting opportunity to work with our Competitive Intelligence team, driving strategic direction and influencing business decisions across sales, marketing, product, and success. You will become an expert in market trends, competitor analysis, and data-driven insights.

Your Key Responsibilities:

  • Analyze competitive go-to-market strategies and product capabilities using various sources, including win/loss reports, secondary research, and publicly available information.

  • Support field teams with global training, scalable competitive assets, and high-touch support on sales deals and in competitive situations.

  • Collaborate with cross-functional teams to incorporate competitive insights into decision-making processes.

  • Develop strategic marketing campaigns and assets to communicate our differentiated story to the market.

  • Optimize CRM data quality and analytics, win/loss programs, and external market research.

You'll Be Successful If:

  • You have 5+ years of experience in CI, market intelligence, sales, or pre-sales.

  • You possess technical proficiency and curiosity, enjoying detailed software products and understanding their place in evolving markets.

  • You can distill complex information into compelling stories and presentations.

  • You possess strong analytical and critical-thinking skills, drawing insights from complex data sets.

  • You have executive presence and can deliver engaging presentations to various audiences.

  • You've contributed to strategic programs across the business.

Preferred Qualifications:

  • Experience working in the CRM/Customer Engagement space.

  • Background in Competitive Intelligence or Product Marketing.

  • Field-facing experience working with customers in sales or customer success capacities.

  • Understanding of enterprise software or SaaS economics.

  • Hands-on experience with BI tools.

  • Market research and quantitative analysis expertise, including building models and scenario planning.



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