Customer Support Specialist II

hace 4 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Uber Freight A tiempo completo

**About the Role**

Uber Freight is seeking a skilled Customer Support Specialist II to manage transportation functions and provide excellent customer service. Key responsibilities include:

  • Booking, shipping, tracking, and billing on import and export shipments
  • Securing capacity for loads and leveraging carrier relationships to influence capacity awards
  • Determining eligibility for additional non-committed freight and contacting carriers to obtain status of load-tendered shipments
  • Updating load status in the system and notifying shippers and receivers of load status and rescheduling pick-up/delivery appointments when necessary
  • Establishing and maintaining effective relationships with shippers and receivers through professional and timely communications and inquiry responses

**Basic Qualifications**

- 1-2 years related experience

- Bachelor's degree

- Advanced Spanish and English written, oral, and presentation communication skills

**Preferred Qualifications**

- Knowledge of Freight Industry

- Reporting and Analytics

- Microsoft Excel

**Skills**: Required

- Interpersonal Skills

- Microsoft Outlook

**Behaviors**: Required

- Enthusiastic

- Detail Oriented

- Team Player

**Motivations**: Required

- Job Security

- Financial

- Goal Completion



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