Service Lead
hace 4 semanas
We are seeking a highly skilled Service Lead to join our team at Burberry Limited. As a Service Lead, you will be responsible for leading a high-performing customer-facing team and ensuring that every customer interaction is a memorable one.
Key Responsibilities- Supervise and motivate sales associates to deliver exceptional customer experiences and drive sales goal attainment.
- Partner with associates to improve selling skills and close sales to achieve sales goals and KPIs.
- Lead by example and deliver the Burberry Experience to customers.
- Coach and provide feedback to the team to ensure all customers receive the full Burberry Experience.
- Manage customer flow to ensure excellent service and no client is left unattended.
- Drive partnership between sales associates, specialists, stock associates, and operations team.
- Develop and retain talented employees through monthly development plans and annual performance reviews.
- Resolve difficult customer issues and escalate to management when necessary.
- Assist with opening and closing of store and perform additional duties as required.
- Advanced knowledge of POS system.
- Previous experience with Apple mobile devices and comfortable with digital tools.
- 1-2 years supervisory or management experience in retail sales.
Burberry Limited is an Equal Opportunities Employer and offers a competitive salary and benefits package.
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