Service Lead

hace 4 semanas


Cancún, Quintana Roo, México Burberry Limited A tiempo completo
Job Summary

We are seeking a highly skilled Service Lead to join our team at Burberry Limited. As a Service Lead, you will be responsible for leading a high-performing customer-facing team and ensuring that every customer interaction is a memorable one.

Key Responsibilities
  • Supervise and motivate sales associates to deliver exceptional customer experiences and drive sales goal attainment.
  • Partner with associates to improve selling skills and close sales to achieve sales goals and KPIs.
  • Lead by example and deliver the Burberry Experience to customers.
  • Coach and provide feedback to the team to ensure all customers receive the full Burberry Experience.
  • Manage customer flow to ensure excellent service and no client is left unattended.
  • Drive partnership between sales associates, specialists, stock associates, and operations team.
  • Develop and retain talented employees through monthly development plans and annual performance reviews.
  • Resolve difficult customer issues and escalate to management when necessary.
  • Assist with opening and closing of store and perform additional duties as required.
Requirements
  • Advanced knowledge of POS system.
  • Previous experience with Apple mobile devices and comfortable with digital tools.
  • 1-2 years supervisory or management experience in retail sales.
What We Offer

Burberry Limited is an Equal Opportunities Employer and offers a competitive salary and benefits package.


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