Restaurant Onboarding Coordinator
hace 7 días
With millions of diners and 23+ years of experience, OpenTable is an industry leader in hospitality. We help restaurants, bars, and venues around the world attract guests, manage capacity, and maximize revenue.
At OpenTable, every employee has a tangible impact on our mission. You'll be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands.
About the RoleThe Restaurant Onboarding Coordinator is responsible for successful restaurant partnerships. Using a consultative approach, you will configure, coordinate, and deliver training to key staff on our Core, Pro, Basic, and additional products.
We lead the restaurant through initial sale configuration, training, and go-live. This is done remotely using various tools and procedures designed to guide the restaurant through the process.
Responsibilities- Contact restaurants and guide them through the onboarding process
- Configure the OpenTable system to meet restaurant needs
- Train key restaurant staff using phone and online tools
- Provide administrative and coordinator functions related to Global Onboarding program
- Deploy the OpenTable RestRef widget with restaurant staff and potential 3rd parties
- Work with internal partners to develop and refine the Onboarding program
- 1+ years experience in support, implementation, or hospitality roles
- Experience training non-technical customers on software use
- Understanding of restaurant operations and direct restaurant experience
- Able to make ethical decisions based on facts in ambiguous situations
- Proven track record driving projects to completion
- Ambitious to achieve results with minimal supervision
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits including Mexican Social Security, Christmas Bonus, Paid Time Off, Vacation Premium, Parental Leave, Bereavement Leave, Marriage leave, Bonuses, Dental Insurance, Life Insurance, and Major Medical Insurance.
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