Consumer Care Specialist

hace 4 semanas


Xico, México Mondelez International A tiempo completo

**Job Description**:

**About the Role**

As a Consumer Care Analyst at Mondelez International, you will be responsible for effectively managing consumer contacts to achieve consumer satisfaction and retain consumer loyalty.

**Key Responsibilities**

You will be responsible for managing consumer contacts, turning voluntary consumer contacts into insights and actions, and overseeing the consumer relations operations and lead reporting.

**Requirements**

To be successful in this role, you will need to have a strong understanding of contact center management, analysis, customer service, front-end, and operational systems, as well as experience in social media operations, recall management, project management, and analytical and quantitative skills.

**What We Offer**

Mondelez International is an equal opportunity employer and offers a competitive salary and benefits package, as well as opportunities for career growth and development.

**Business Unit Summary**

Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as Trident, Oreo, Philadelphia, and local jewels like Clorets and Bubbaloo.

**Why Join Us**

We are leaders in the making of cream cheese, powdered beverages, and confections, and we are committed to innovation and development in the country. We offer a dynamic and inclusive work environment, with opportunities for growth and development.



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