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Technical Adoption Manager
hace 2 meses
We are seeking a highly skilled and experienced Technical Adoption Manager to join our Customer Success team at VMware. As a TAM, you will play a critical role in guiding our customers to rapidly and successfully onboard, adopt, and realize business value through success planning and execution.
Key Responsibilities- Lead and mentor a team of TAMs while working as a hands-on TAM.
- Accountable for business metrics including TAM bookings, revenue, margin, renewals, and utilization.
- Ensure high customer CSAT and NPS are achieved.
- Map VMware solutions to the customer's unique business and technical requirements to ensure strategic long-term value.
- Provide project leadership, coordination, and architectural guidance for the customer's major VMware initiatives.
- Maintain high-level technical knowledge of core VMware solutions and future product direction.
- Manage and own competing requests across multiple client engagements.
- Provide clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements.
- Must be fluent in Spanish, Portuguese, and English.
- Use your tenured expertise with VMware's core stack of products (vCenter, vSphere, ESXi, etc.).
- Must have VMware Certified Professional Certification VCP-2021 (or be able to get it within 90 days).
- Proven experience in people management/supervisory role highly preferred.
- Use your validated technical knowledge in at least one of the following areas: Infrastructure SDDC (Vsphere, VCF), Cloud Environment (Cloud services, vCloud Director), Automation (vRealize Suite, vRA, vRO), or Storage (VSAN) to help your customers to enhance their product adoption pace.
- Travel: Ability to travel up to 50% regionally.
- Must have proven experience managing teams who interface with clients for a fee (billable resources).
- Prior experience with post-sales delivery leadership.
- Demonstrated ability to positively influence team productivity and thought leadership.
- Experience negotiating and subcontracting professional services coupled with an understanding of consulting processes (project lifecycle, road map alignment).
- Strong leadership/management background.
- Passion for innovation and business growth.
- Genuine interest in the success of others.
- Demonstrated success with customer-facing activities.
As a Technical Adoption Manager at VMware, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to cutting-edge technology and training opportunities to help you grow your skills and advance your career.
We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you are a motivated and results-driven individual who is passionate about customer success, we encourage you to apply for this exciting opportunity.
