Senior Research Operations Program Manager

hace 2 semanas


Casa Blanca, Puebla, México Zillow A tiempo completo
About the Role

The Senior Research Operations Program Manager will be responsible for developing and maintaining researcher enablement programs, helping the team to do the best work of their careers through impact, scale, and efficiencies. This role works closely with research, design, product management, marketing, engineering, and data science teams.

Key Responsibilities
  • Recruiting Center of Excellence: Establish and lead participant sourcing processes across participant profiles and qualitative and quantitative methods with a focus on researcher efficiency.
  • User List Management: Develop, implement, and own user list processes across Zillow Research + Insights in partnership with Data Science and Marketing Operations.
  • Panel Management: Consolidate and manage two B2B partner research participant panels.
  • Metrics: Track health/utility of different recruiting methods, all-up record keeping of studies completed, participants recruited, etc.
  • Tool Management: Manage ZRI's research tool suite, including access and use administration, maintenance of best practices documentation, and tooling strategy.
  • Operational Excellence: Support operationalizing the mission and principles of the Research & Insights team; project manage special initiatives and work groups.

Requirements
  • 4+ years of experience in research operations program management.
  • 3+ years of experience working with research team(s) (e.g. UX Research, Market Research).
  • Experience recruiting participants for research studies from internal user lists, internal panels, and third party sample.
  • Setting up and maintaining internal recruiting panels.
  • Proven track record of collaborating with cross-functional groups to produce results.
  • Experience with operational routines and the management of internal-facing project teams.

About Zillow
At Zillow, we're reimagining real estate to make it easier to unlock life's next chapter. We strive to create a workplace that's inclusive, innovative, and employee-centric. If you're passionate about making a difference in people's lives and want to be part of a team that's shaping the future of real estate, then let's talk.

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