Chargeback Resolution Expert

hace 6 días


Ciudad de México, Ciudad de México Global Payments A tiempo completo
Dispute Resolution Specialist

We are seeking a skilled Dispute Resolution Specialist to join our team at Global Payments, where you will play a crucial role in resolving customer chargebacks and disputes. As a seasoned professional with a strong background in dispute resolution, you will utilize your analytical skills and knowledge of association and card industry regulations to resolve complex disputes.

About the Role
  • You will be responsible for researching and resolving customer chargebacks, utilizing established processes in a multi-client/system environment and adhering to association regulations.
  • You will gather and analyze cardholder and/or merchant account transactions to determine if the disputed transactions are covered under federal regulations, organize supporting information, and apply appropriate credit/debit adjustments to accounts based on the final result of arbitration.
Responsibilities

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