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Customer Service Liaison
hace 1 mes
**Customer Service Role Summary**
The Ametek Service Representative will collaborate with the Customer Service and Sales teams to deliver exceptional customer service for key customer accounts. Key responsibilities include executing pricing and quoting, reviewing purchase orders, entering orders, resolving customer hold issues, expediting customer orders, and administering pricing policies. The role also involves providing support for forecasting activities and assisting factories in achieving monthly sales goals.
**Key Responsibilities**
Act as the primary interface between assigned customers and Ametek Service Centers to support customer needs and business objectives. Collaborate with other functions such as Finance, Operations, Materials Planning, Quality, Engineering, and Sales to understand and coordinate customer requirements.
Be proactive in finding solutions for customer needs and to protect turnaround time. Maintain accurate and up-to-date files for quotations, orders, contracts, and other relevant documents for assigned customers.
Work with customer drawings, specifications, purchase orders, shipping instructions, and other customer-supplied documentation. Communicate with outside Sales personnel to ensure awareness of and alignment with Ametek goals and customer needs.
Provide input to business forecasts for monthly orders and sales and annual budget and Strategic Plan. Participate in weekly team meetings with the Service Centers.
**Requirements and Skills**
Bachelor's degree required. + 3 years of experience in a similar position. Fluency in English and Spanish is required; additional language skills are a plus. Attention to detail, accuracy in planning and execution is required. Prior Customer Service experience is required.
Team player with excellent communication, interpersonal skills, well-developed problem-solving skills, solid organizational skills, and the ability to be self-directed and effectively relate to all levels of an organization. Ability to work well under pressure, multi-task, and meet deadlines. Strong computer skills are a must, including Word, Excel, PowerPoint; Oracle experience is a plus.
