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Software Asset Management Specialist

hace 2 meses

Santa Catarina, Nuevo León, México Carrier A tiempo completo
About Carrier

Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating innovative solutions that matter for people and our planet for generations to come.

We have a world-class, diverse workforce that puts the customer at the center of everything we do, leading in inventing new technologies and entirely new industries.

About this Role

This position will be responsible for our global IT asset management program, leveraging our policies, procedures, and activities within our ServiceNow instance and other integrated platforms.

The successful candidate will be a subject matter expert in infrastructure, project management methodologies, process improvements, and familiarity with IT asset management, with experience using ServiceNow for executing both hardware and software asset management.

The IT Asset Services Analyst will be responsible for designing, maintaining, improving, and supporting hardware lifecycle asset management policies and procedures.

This role will work closely with the Asset Management team, suppliers, customers, and other supporting team members to enable and improve the lifecycle management of hardware assets, including improvements in procedures and operations involving support and maintenance contract agreements, asset procurement, and asset disposition.

Key Responsibilities
  • Collaborate with customers (both IT and Business) to gather business and functional requirements, map existing processes, and assist with process re-design
  • Lead various IT Asset Services projects (New functionality/technologies, Process enhancement/improvements)
  • Design, build, maintain, and update process documentation that address all aspects of usage and to ensure compliance
  • Follow up on critical and/or complex issues/actions
  • Complete software entitlement and purchase tasks from Business Demand
  • Assist in purchase requisitions for software and/or hardware
  • Assist in ServiceNow idea creation based on requirements gathering
  • Work with suppliers that integrate with or support the asset lifecycle (examples: hardware re-sellers, disposal vendor, asset management database software vendor)
  • Other duties as needed
Required Qualifications
  • Bachelor's degree in Computer Information Systems or equivalent work experience
  • Efficient Microsoft Office 365 skills (Outlook, PowerPoint, Excel, Word)
  • Knowledge of Infrastructure and Information Technology Hardware & Software
  • Ability to develop and document new processes, RACI matrices, and workflows/process maps (MS Visio or equivalent)
  • Desire to continually learn about new technology and analyze how it might best be applied
  • Self-motivated and proactive individual
  • Demonstrate an Understanding of software license agreements
  • Enjoys being part of a team and networking with people
Preferred Qualifications
  • Demonstrates an understanding of the IT Asset Lifecycle
  • Demonstrates an understanding of Software License entitlements and purchasing
  • Possesses knowledge of Project Management agile methodologies
  • Possesses strong process and policy documentation skills
  • Possesses experience in ServiceNow ITSM platform
  • Possesses experience in Flexera One software platform
  • Demonstrates ability to lead small projects within Digital Technology discipline
Equal Opportunity Employer

Carrier is an Equal Opportunity/Affirmative Action employer, welcoming differences and celebrating new ideas. We encourage different perceptions, preferences, and thoughts because we believe diversity makes us stronger.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, age, or any other federally protected class.