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Technical Support Representative
hace 1 mes
Customer Experience Ambassador
This is an exciting opportunity to make a real difference in the lives of our customers. As a Technical Support Representative, you will be the key to delivering best-in-class service and elevating the customer experience. You will work with personal and business customers to resolve technical issues on smartphones and wearables that connect to our wireless network, using your critical thinking to research technical cases and identify root causes.
Key Responsibilities:
- Provide exceptional customer service and support to resolve technical issues
- Use critical thinking to research technical cases and identify root causes
- Work with customers to implement solutions and ensure satisfaction
- Stay up-to-date with the latest technology and network developments
What We Offer:
- A competitive monthly base salary of MXN$33,000 (before taxes)
- Monthly grocery vouchers of MXN $3,146
- Monthly restaurant vouchers of MXN $2,517
- A comprehensive benefits package, including major medical insurance, life insurance, and a saving fund
- 30 days of Christmas bonus and vacation days, plus three personal days
- 50% discount on five lines of AT&T Wireless service
Training and Development:
- 100% paid training at the office (1-3 months)
- Ongoing paid training and development opportunities
- A collaborative and dynamic team environment built for your success
Requirements:
- Advanced English fluency to engage with U.S. customers
- Curiosity about technology and ability to navigate Windows, iOS, Android, and cloud services
- Ability to work 5 days (40 hours during operation hours) + 2 resting days per week
- Ability to work in person based in our office for most of your work shift
Work-Life Balance:
- Flexible schedule based on performance, seniority, and operating hours
- Opportunity to work from home and balance work and personal life
Join Our Team:
