Senior Manager of Customer Operations
hace 3 semanas
Job Summary
We are seeking a Senior Manager of Customer Operations to lead our customer-focused team within a site. This role has overall business responsibility for the execution of the business of a customer or group of customers.
Key Responsibilities:
- Lead a significant Customer Focused team within a site, ensuring the team generates value for the customer from their business with CLS and seeks to develop customer loyalty.
- Create and implement action plans comprehensively to resolve customer issues, drive continuous improvement in CFT activities using lean and 6-sigma methodologies, and plan, manage, and control CFT performance by establishing overall direction and priorities.
- Identify new services to offer to customers, establish policies and guidelines, evaluate results, allocate appropriate resources, tools, equipment, and support to meet customer requirements within the CFT, and monitor performance of business execution using MOR and other appropriate metrics.
- Report on performance to the customer, site management, and GCU Leadership, lead the creation and implementation of action plans to correct out-of-target conditions, and be accountable for financial performance of the business, ensuring that all financial metrics are managed within contract and quotation requirements.
Requirements:
- In-depth knowledge of production processes and tools and equipment used.
- In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, inventory, on-time delivery, and financial performance of the unit.
- Ability to effectively communicate with a wide variety of internal and external customers, independently lead, manage, mentor, train, and motivate a diverse group of employees to achieve challenging targets within tight time deadlines and in a highly dynamic manufacturing environment.
Estimated Salary Range: $120,000 - $180,000 per year, depending on experience and qualifications.
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