Senior Manager of Customer Operations

hace 3 semanas


Monterrey, Nuevo León, México Celestica A tiempo completo

Job Summary

We are seeking a Senior Manager of Customer Operations to lead our customer-focused team within a site. This role has overall business responsibility for the execution of the business of a customer or group of customers.

Key Responsibilities:

  • Lead a significant Customer Focused team within a site, ensuring the team generates value for the customer from their business with CLS and seeks to develop customer loyalty.
  • Create and implement action plans comprehensively to resolve customer issues, drive continuous improvement in CFT activities using lean and 6-sigma methodologies, and plan, manage, and control CFT performance by establishing overall direction and priorities.
  • Identify new services to offer to customers, establish policies and guidelines, evaluate results, allocate appropriate resources, tools, equipment, and support to meet customer requirements within the CFT, and monitor performance of business execution using MOR and other appropriate metrics.
  • Report on performance to the customer, site management, and GCU Leadership, lead the creation and implementation of action plans to correct out-of-target conditions, and be accountable for financial performance of the business, ensuring that all financial metrics are managed within contract and quotation requirements.

Requirements:

  • In-depth knowledge of production processes and tools and equipment used.
  • In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, inventory, on-time delivery, and financial performance of the unit.
  • Ability to effectively communicate with a wide variety of internal and external customers, independently lead, manage, mentor, train, and motivate a diverse group of employees to achieve challenging targets within tight time deadlines and in a highly dynamic manufacturing environment.

Estimated Salary Range: $120,000 - $180,000 per year, depending on experience and qualifications.



  • Monterrey, Nuevo León, México Cpkc A tiempo completo

    Overview: At Cpkc, we are seeking a skilled and dedicated individual to fill the role of Senior Railroad Operations Manager. This position is critical in ensuring the smooth operation of our rail network, and we are looking for someone who can lead by example and drive results.Job Summary: As a key member of our operations team, the Senior Railroad...

  • Senior Operations Manager

    hace 2 semanas


    Monterrey, Nuevo León, México Jabil Circuit A tiempo completo

    At Jabil, we strive to push the boundaries of innovation and excellence. As a leading manufacturer of complex products and solutions, our vision is to be the most technologically advanced and trusted partner for global brands.**Job Summary**We are seeking an experienced Senior Operations Manager to lead our Business Unit, driving growth, profitability, and...

  • Senior Operations Manager

    hace 3 semanas


    Monterrey, Nuevo León, México Citi A tiempo completo

    Job Overview: We are seeking an experienced Senior Operations Manager to assist in the day-to-day operations of our call center area, ensuring a smooth workflow and achieving predetermined goals.Salary: $80,000 - $120,000 per year, depending on experience.Key Responsibilities:Team Coaching: Assist manager with coaching a team of representatives to ensure...

  • Senior Operations Manager

    hace 3 semanas


    Monterrey, Nuevo León, México Mondelez International A tiempo completo

    Lead the Future of SnackingWe are seeking a highly skilled Senior Operations Manager to join our team at Mondelez International. In this role, you will play a key part in driving business results and ensuring the success of our operations.About the Role:As a Senior Operations Manager, you will be responsible for leading a team of approximately 50 people and...


  • Monterrey, Nuevo León, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    At Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we're working to be the most customer-centric company on earth, and we need exceptionally talented individuals to join our team.About This RoleWe are seeking a highly organized and detail-oriented Senior Operations Coordinator to assist the General Manager in day-to-day operations and coordinate with...

  • Senior Operations Manager

    hace 3 semanas


    Monterrey, Nuevo León, México Trane Technologies A tiempo completo

    Trane Technologies, a leading climate solutions provider, offers an exciting opportunity for a Senior Operations Manager to lead the Compressor plant's operations. This is a dynamic role that requires strategic planning, leadership, and problem-solving skills.We are seeking a highly experienced professional with a background in industrial engineering or a...


  • Monterrey, Nuevo León, México Celestica A tiempo completo

    We are seeking a highly skilled Senior Logistics Operations Manager to join our team at Celestica. This is a challenging role that requires a unique blend of leadership, technical and business skills.Job Summary:The Senior Logistics Operations Manager will be responsible for supervising material handlers within assigned work teams, assigning and scheduling...


  • Monterrey, Nuevo León, México Kone A tiempo completo

    Job OverviewEstimated Salary: $80,000 - $110,000 per yearAt KONE, we are seeking a highly skilled Senior Customer Relationship Manager to join our team. As a key member of our sales organization, you will be responsible for managing strategic customer relationships and driving business growth.Responsibilities:


  • Monterrey, Nuevo León, México Sap Se A tiempo completo

    At SAP, we foster a culture of collaboration and innovation, empowering our team members to bring out their best. Our focus on learning and development, recognition for individual contributions, and a variety of benefit options create a workplace that values flexibility and diversity.As a Senior IT Operations Manager within the Global Cloud Infrastructure...


  • Monterrey, Nuevo León, México Hirelatam A tiempo completo

    Job Summary:We are seeking a highly organized and customer-focused Senior Service Operations Manager to oversee the life cycle of our roofing repair projects from intake to completion. As a key member of our team, you will ensure seamless communication and exceptional service delivery every step of the way.About Us:Hirelatam is a leading provider of roofing...


  • Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job SummaryWe are seeking a seasoned Business Operations Manager to drive customer success at Blue Yonder. This role will involve leveraging data analytics and process expertise to optimize CSM initiatives, ensure seamless adoption of our Customer Success Platform, and provide valuable insights to leadership.About YouA minimum of 3-5 years of experience in...


  • Monterrey, Nuevo León, México Pro Trans International A tiempo completo

    The Logistics Operations Manager is a key role at ProTrans International responsible for ensuring the efficient facilitation and supervision of traffic coordination.**Key Responsibilities:**We are seeking an experienced Logistics Operations Manager to join our team. The ideal candidate will have knowledge of charter, hand carry, and ground expedites flows as...


  • Monterrey, Nuevo León, México CEMEX A tiempo completo

    About the RoleCEMEX, a leading cement manufacturing company, is seeking an experienced Senior Cement Operations Manager to join our team. As a key member of our operations department, you will be responsible for coordinating and executing feasibility studies for large-scale cement projects worldwide.About YouYou hold an engineering bachelor's degree,...


  • Monterrey, Nuevo León, México Sap Se A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. This role will play a crucial part in managing and coordinating the root causes analysis of major incidents, defining measures for overall improvement of IT operations and processes.

  • Senior Operations Manager

    hace 4 semanas


    Monterrey, Nuevo León, México Regal Rexnord A tiempo completo

    About Regal RexnordWe are a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems.Serving customers around the world in various end markets, including general industrial, consumer, commercial construction, food & beverage, and alternative energy.Our company sells its...


  • Monterrey, Nuevo León, México Citi A tiempo completo

    **Job Overview**:Citi, a leading financial services company, is seeking an experienced Senior Security Operations Manager to play a pivotal role in the daily operations of our organization.**Salary:** $120,000 - $180,000 per year**Job Description:** As a key member of our security team, you will be responsible for managing Citi facilities and interacting...


  • Monterrey, Nuevo León, México Gm Financial A tiempo completo

    About GM Financial:GM Financial is a leading provider of automotive financing solutions in Latin America and China. We offer a wide range of wholesale and retail financing products to dealers and their customers, tailoring our offerings to meet unique dealer needs, consumer preferences, and national requirements in local markets.About the Role:The Senior...

  • Operations Manager

    hace 7 horas


    Monterrey, Nuevo León, México Regal Rexnord A tiempo completo

    Job OverviewWe are seeking an experienced Operations Manager to oversee daily operations of a high-performing team at Regal Rexnord, a leading manufacturer of electric motors and power transmission solutions.


  • Monterrey, Nuevo León, México Pro Trans International A tiempo completo

    Job SummaryWe are seeking a highly skilled Logistics Operations Manager to join our team at Pro Trans International. As a key member of our operations team, you will be responsible for managing day-to-day logistics activities and ensuring seamless execution of supply chain operations.Key Responsibilities:Transactional Work Management: Manage transactional...

  • Plant Operations Manager

    hace 3 semanas


    Monterrey, Nuevo León, México emerson A tiempo completo

    At Emerson, we are seeking an experienced and results-driven Plant Operations Manager to join our team in Mexico. With a strong background in manufacturing operations and leadership, you will be responsible for driving functional excellence and continuous improvement across multiple projects.About the RoleYour primary objective will be to autonomously...