Customer Support Specialist

hace 1 semana


Xico, México Infor A tiempo completo

About Infor Nexus

Infor Nexus is a leading provider of business cloud software solutions for industry-specific markets. We offer complete, integrated suites in the cloud that prioritize user experience and leverage data science to drive innovation.

As a Customer Support Specialist with our Global Services organization, you will play a crucial role in delivering exceptional customer experiences at Infor Nexus.

A Day in the Life

You will respond to customer inquiries by utilizing product knowledge and research tools to resolve issues efficiently. Your responsibilities will include:

  • Assisting customers with completing transactions on the Infor Nexus platform
  • Communicating with partners and internal departments to ensure seamless customer relationships
  • Administering customer training on various functions
  • Documenting support procedures and solutions for common issues

Basic Qualifications

To succeed in this role, you should possess:

  • Customer management skills
  • Verbal and written communication skills in English and Spanish
  • The ability to follow through on tasks and projects assigned
  • Capacity to multitask and work in a deadline-sensitive environment

Preferred Qualifications

While not required, relevant experience in supply chain management and/or logistics management, as well as knowledge of freight forwarders, logistics service providers, and carriers, would be beneficial.

Location

This position is based in Montes Urales Norte 505, Col, Lomas de Chapultepec, 11000 Ciudad de Mexico.

Salary Range

We offer a competitive salary range of approximately $45,000 to $65,000 per year, depending on experience.



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