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Customer Service Specialist

hace 7 días

Ciudad de México, Ciudad de México AU00 Agilent Technologies Australia Pty Ltd A tiempo completo
Job Description

We are looking for a skilled customer service representative to provide our valued customers with post-sales/invoicing resolution and consulting.

The ideal candidate will lead and coordinate the end-to-end customer experience, from order to cash.

This role handles complex and confidential information, manages customer inquiries and invoicing, ensuring seamless invoicing, invoice administration, and changes requests.

The successful candidate will join a high-performance team dedicated to providing exceptional customer experiences.

  • Validate and process invoices for customers
  • Performs invoice verification
  • Reconcile information between internal databases
  • Process inquiries and track invoices
  • Provides quality customer service to internal and external clients
  • Manages confidential information and reports for REPSE
  • Answer telephone calls, chats, and emails daily responding to internal or external customer queries
  • Leads initiatives and projects requiring coordination within the team and with other functions
  • Solves a broad range of customer service-related problems of varying scope and complexity

Ideal Candidate:

  • Proven experience as billing specialist or related scope
  • Understands a complete order to cash cycle
  • Excellent interpersonal and communication skills (English and Spanish) with the ability to effectively present information and respond to questions from internal and external customers
  • Accuracy and close attention to detail
  • Team player and hard worker
  • Ability to multi-task
  • Ability to gather and review resources and select and synthesize data for reports and other written materials

Qualifications:

  • Bachelor's or master's degree or equivalent 4+ years of proven experience
  • High level of English language comprehension
  • Strong customer service orientation and knowledge of order to cash process
  • Proven record of working independently
  • Knowledge of SAP CRM and ideally ECC
  • Knowledge of Mexico Tax law, Invoicing systems
  • SAP experience is needed (CRM module and others)
  • Excellent skills in Excel
  • Proactive, focused, and with an eye for detail
  • Strong project management skills and experience prioritizing and managing resources efficiently
  • Lead confidential information and reports
  • Teammate personality and effective interpersonal skills in teamwork, negotiation, and networking
Company Overview

AU00 Agilent Technologies Australia Pty Ltd is a leading company in the industry.