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Bilingual Medical Virtual Assistant
hace 2 meses
We are seeking a highly skilled Medical Virtual Assistant to support our healthcare operations. The ideal candidate will be responsible for a variety of administrative tasks, including managing inbound and outbound calls, scheduling appointments, providing translation services, and assisting with various departmental needs.
Key Responsibilities:
- Handle both inbound and outbound calls in English and Spanish.
- Manage appointment scheduling and rescheduling for patients.
- Provide translation services for in-office and telemedicine appointments.
- Assist with patient intake scheduling and administrative tasks.
- Support the surgical department with administrative needs.
- Rebook appointments for patients who do not show up.
- Coordinate authorization modification requests.
- Manage billing inquiries and address prescription concerns.
- Facilitate call transfers for the team.
- Support other departments with Spanish-speaking needs.
- Send out memos and newsletters to management.
- Offer support for English outbound calls as required.
- Provide telemedicine assistance on clinic days.
- Handle additional tasks such as managing faxes, monitoring clinical inboxes, and checking portals.
Requirements:
- Fluency in both English and Spanish is required.
- Previous experience as a medical virtual assistant or in a similar role is preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency in medical terminology and procedures.
- Ability to work independently and efficiently in a remote environment.
- Knowledge of medical billing and coding is a plus.
- Familiarity with telemedicine platforms and software is an advantage.
If you are a dedicated and bilingual Medical Virtual Assistant looking to join a dynamic healthcare team, please submit your resume and cover letter detailing your relevant experience and qualifications.
