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Virtual Customer Success Manager

hace 1 mes

Ciudad de México, Ciudad de México SAP A tiempo completo

About the Role

We are seeking a highly skilled Virtual Customer Success Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering ongoing support and guidance to our clients on business strategy and transformation topics.

Key Responsibilities

  • Develop trusted relationships with key stakeholders and decision-makers
  • Understand and respond to customer needs, bringing value to the forefront
  • Define and drive targeted goal-based support engagement plans to realize key business outcomes
  • Provide expertise to customers on SAP Cloud solutions, focusing on best practices and adoption
  • Facilitate access to product and functional expertise for specific topic areas
  • Meet customer expectations by anticipating and resolving top issues, acting as an escalation point and collaborating with other departments as needed

Requirements

  • Proven record of successful account management
  • Proactive learner and creative problem solver
  • Customer orientation and focus on quality, with skills to interact with customer IT and LOB decision-makers
  • Understanding of IT landscapes and lifecycles, with a focus on SAP Solutions during transitions, implementations, and operations phases
  • Knowledge of SAP Preferred Success and Cloud Solutions, with the ability to deliver results under pressure and work independently

About SAP

SAP is a global leader in enterprise software, helping organizations run better by providing innovative solutions for business operations, customer experience, and digital transformation. Our culture of inclusion, focus on health and well-being, and flexible working models ensure that everyone feels included and can thrive in their role.

What We Offer

  • Opportunity to work with a global team of talented professionals
  • Chance to make a meaningful impact on customer success and business outcomes
  • Competitive compensation and benefits package
  • Flexible working arrangements and opportunities for professional growth and development