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Cloud Computing Expert

hace 1 mes

Guadalajara, Jalisco, México Epam Systems A tiempo completo

**Cloud Computing Expertise:**

At EPAM Systems, we're seeking a Senior Network Support Engineer with a passion for solving complex challenges in cloud platforms and big data products. As a key player in shaping the future of cloud computing, you'll collaborate with a team of seasoned professionals to provide top-tier technical support and drive customer success.

**Responsibilities:**

  • Respond to customer inquiries, troubleshoot, diagnose root causes, and ensure satisfying resolutions
  • Lead escalations to ensure customer satisfaction and timely issue resolution
  • Collaborate with engineers from different technical domains to tackle intricate cross-domain challenges
  • Manage case hand-offs across geographical regions to provide round-the-clock premium customer support
  • Adhere to communication guidelines and security protocols during interactions
  • Categorize support requests for comprehensive analytics
  • Generate support documentation, facilitate knowledge sharing, and deliver training
  • Stay at the forefront of cloud technology by continuously updating your technical skills

**Requirements:**

  • Expertise in networking principles (TCP/IP, routing, firewalls) and related troubleshooting tools
  • Proficiency in Linux/Unix, including using tools like lsof and Netstat for process and port analysis
  • Unwavering attention to detail, fast learning abilities, and exceptional communication skills
  • Basic understanding of SQL or other programming languages
  • Familiarity with Python or other programming languages at a basic level
  • Fluent English proficiency in both verbal and written communication
  • Availability to cover one weekend day as required
  • Embrace hybrid work mode, with 2 days in the office and 3 days working remotely

**What We Offer:**

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13% employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
  • Monthly non-taxable amount for the electricity and internet bills