Technical Support Specialist
hace 1 mes
**About the Role**:
We are seeking a skilled Technical Customer Support Specialist to join our team at Zebra Technologies. As a member of our community of innovators, you will play a key role in delivering dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.
**Key Responsibilities**:
Communicate technical solutions to customers using effective communication, listening, and comprehension skills.
Diffuse upset customers and fully document customer interactions in real-time.
Solve problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
Identify and escalate complex problems under direct supervision.
Collaborate with fellow technicians and supervisors to solve problems and familiarize yourself with new technologies, products, and platforms.
**Requirements**:
Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred.
1-3 years demonstrated working experience required.
Basic computer literacy with a working knowledge of the Microsoft Office Package.
Fluent level of English (written and verbal) as well as local language as applicable.
**Preferred Qualifications**:
Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
Demonstrates strong customer service and communication skills.
**Location**:
CDMX, Añil.
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