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Senior Resolution Manager

hace 2 semanas


Xico, México Zebra Technologies A tiempo completo
Job Overview

We are seeking a highly skilled Senior Resolution Manager to join our team at Zebra Technologies.

As a key member of our support organization, you will be responsible for resolving complex technical issues that require special attention and expertise.

With a strong background in project management and customer service, you will work closely with internal stakeholders and customers to ensure timely resolution of issues and maintain high levels of customer satisfaction.

Responsibilities
  • Leverage deep knowledge of Zebra's solutions and services to drive resolution of complex technical incidents.
  • Project manage the resolution of issues by collaborating with internal teams and stakeholders as needed.
  • Provide regular updates and resolutions to assigned customer-facing resources to convey to the customer.
  • Own internal reporting and updates on the status of resolution to management and other stakeholders until resolved.
Requirements
  • Bachelor's degree or equivalent experience.
  • 5-8 years of experience in technical support or a related field.
  • Intermediate to advanced understanding of Zebra's internal support processes and solutions.
  • Strong project management skills and ability to work independently.
  • Excellent written communication skills and attention to detail.
Preferred Qualifications
  • ITIL certification.
  • Problem-solving and escalation management skills.
  • Deep technical knowledge of Zebra's solutions and services.
  • Documentation and reporting skills.
  • Cross-department collaboration and leadership skills.

Estimated salary: $80,000 - $120,000 per year, depending on location and experience. With a focus on results-oriented individuals who can thrive in a fast-paced environment, we offer a competitive compensation package, including benefits and opportunities for career growth.