Technical Support Specialist for Network Infrastructure

hace 1 semana


La Perla, México Zillow A tiempo completo

About Zillow Group

Zillow Group is a leading online real estate marketplace that empowers people to unlock life's next chapter. As the most-visited real estate website in the United States, we help millions of people start their home search and make it easier to move.

Our team is dedicated to redefining the employee experience and fostering a culture of innovation, equity, and belonging. We're committed to equal employment opportunity and welcome diverse perspectives.

Job Summary

We're seeking a skilled Technical Support Specialist to join our End-User Support team. As a key member of our team, you'll provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. This role involves installing, configuring, and troubleshooting desktop systems, workstations, servers, and network issues in a heterogeneous environment.

Responsibilities

  • Provides technical support to employees for network infrastructure and internal desktop systems software and hardware.
  • Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues.
  • Maintains passwords, data integrity, and file system security for the desktop environment.
  • Communicates highly technical information to both technical and non-technical personnel.
  • Recommends hardware and software solutions, including new acquisitions and upgrades.
  • May participate in development of information technology and infrastructure projects.
  • May conduct training programs designed to educate an organization's computer users about basic and specialized applications.

Requirements

  • Work efficiently with users to identify root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services.
  • Take on task work within our enterprise systems and applications – solving issues in Active Directory, O365, SalesForce, Okta, Service Now, and more.
  • Familiarity with Intune, or other enterprise windows device management and ServiceNow and/or similar ticketing systems.
  • Familiarity with JAMF, or Mac enterprise device management.
  • Assist with Microsoft Exchange and/or Office365 task work - solving mailbox issues; checking and updating distribution lists, creating and handling room resources, shared mailboxes, etc.
  • Consistently lead user life cycle tasks with a standard workflow: provisioning accounts, assigning permissions, imaging and deploying hardware.
  • Set up, monitor, and solve audio-visual systems during company meetings, events, conference rooms, and guest speakers.
  • Scan delivered hardware into inventory; process warranty repair and replacement of broken items; clean and maintain stock rooms; conduct physical asset counts and inventory management.
  • Create and maintain process documentation.

What We Offer

  • Competitive base salary: $85,000 - $115,000 per year, depending on experience.
  • Benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunity to work with a dynamic team and contribute to a innovative company.
  • Professional growth and development opportunities.

Location

This role can be performed remotely from anywhere in Mexico, preferably in Mexico City, with occasional travel to partner offices.



  • La Candelaria Tlapala, México D-ploy A tiempo completo

    Key ResponsibilitiesThe ideal candidate will dedicate 50% of their time to OSS activities and the other 50% to application management and technical operations, ensuring a balance between maintaining the infrastructure and supporting business-critical applications.This role focuses more on application management but requires expertise in both areas. Key tasks...


  • La Candelaria Tlapala, México D-ploy A tiempo completo

    About D-ployD-ploy is a leading IT and Engineering Solutions company with a strong presence throughout the EMEA region, including key markets in Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We take pride in delivering cutting-edge and superior services and solutions to numerous industry-leading clients. By building trusted...


  • San Carlos, Veracruz de Ignacio de la Llave, Mexico Zillow A tiempo completo

    About the teamJoin our dynamic network engineering team, a pivotal force behind Zillow Network’s automation, maintenance, and management. This team ensures the seamless operation of Core network services, Network Monitoring tools, and Security infrastructure. Tasked with maintaining and automating 100% of the Network operations, we strive for innovative...


  • Tetla de la Solidaridad, México Prysmian Group A tiempo completo

    Job Description:Prysmian Group is seeking an experienced IT Operations and Infrastructure Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure.Job Responsibilities:Provide first and second-level support for end-users, key-users, process owners, and...


  • La Paz, Baja California Sur, México NSC Global A tiempo completo

    Job DescriptionWe are seeking a highly skilled High-Tech Support Specialist to join our team at NSC Global.About the RoleThis is an exciting opportunity for a talented individual to provide exceptional technical support to our customers.ResponsibilitiesFielding Incoming Requests: Respond to customer inquiries via phone and work orders in a professional and...


  • La Candelaria Tlapala, México D-ploy A tiempo completo

    D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT...


  • La Candelaria Tlapala, México D-ploy A tiempo completo

    D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT...


  • La Estacada (Cruz del Milagro), México Zillow A tiempo completo

    At Zillow, we're reimagining real estate to make it easier for people to unlock life's next chapter. As the most-visited real estate website in the United States, our mission is to streamline the home buying and selling process through innovative digital solutions.We're seeking an experienced AI Infrastructure Engineer to join our team. In this role, you'll...


  • La Presa Vieja, México Zillow A tiempo completo

    About the RoleWe are seeking a highly skilled Advanced AI Infrastructure Engineer to join our team at Zillow. This role will play a critical part in building the next generation of AI infrastructure that powers multiple Zillow products.Key Responsibilities:Craft and build scalable infrastructure for orchestrating end-to-end machine learning lifecycles from...

  • Data Entry Specialist

    hace 7 meses


    La Paz, México Juniper Data Center A tiempo completo

    Juniper is looking for a Data Entry Specialist. This person has a high attention to detail, strong computer skills with the ability to multi-task with mínimal error. **Here is more of what you’ll get to do***: - Carefully examine websites and digital sources for data and information - Responsible scraping and entering data into our database ensuring...


  • Tetla de la Solidaridad, México Grammer Ag A tiempo completo

    We're seeking a visionary professional to join our dynamic team at GRAMMER, a global leader in the automotive industry.As a specialist in industrial operations, you'll play a crucial role in shaping the future of mobility. Our company has two divisions: Automotive and Commercial Vehicles, with a presence in 20 countries worldwide. We develop and produce...


  • La Barca, México Concord Enviro Sa De Cv A tiempo completo

    **Job Summary**We are seeking a highly skilled Wastewater Management Specialist to join our team at Concord Enviro Sa De Cv. The successful candidate will play a crucial role in ensuring the efficient operation, maintenance, and troubleshooting of waste and wastewater treatment equipment and systems.**Key Responsibilities**The ideal candidate will have 10-12...


  • La Estacada (Cruz del Milagro), México Zillow A tiempo completo

    Zillow is reimagining the real estate industry to make it easier for people to unlock life's next chapter.We are seeking a Senior Software Development Engineer to help build the next generation of AI infrastructure powering multiple Zillow products.Job SummaryThe ideal candidate will have 4+ years of experience with Machine Learning, data and/or backend web...

  • Ict Operations Manager

    hace 4 meses


    Tetla de la Solidaridad, México Ericsson A tiempo completo

    **Join our Team**: **About this opportunity** We are now looking for an IT Operations Manager (**Full Time - Onsite**), who will be responsible and accountable for IT services and solutions for Ericsson Antennas System in Tlaxcala, Mexico adhering to security & compliance standards. Ensures IT Solutions rollouts are delivered appropriately to the local...


  • La Paz, Baja California Sur, México Lp Smart Staffing A tiempo completo

    Job OverviewLp Smart Staffing is seeking an experienced SEO Specialist to join our team. The successful candidate will have a strong background in Search Engine Marketing (SEM) with a focus on WordPress websites.Key Responsibilities:In this role, you will be responsible for creating and executing comprehensive SEM strategies for WordPress websites, focusing...


  • La Estancia, México Rexroth A tiempo completo

    As Technical supplier coordinator you will Coordinate demands, technical information and follow up/tracking the job done in external workbenches of Rexroth. You are responsible for being in direct contact with all related liquide painting suppliers, commercial and technical areas as well as internal stakeholders. You ensure deliveries by analysing,...


  • La Paz, México Juniper Data Center A tiempo completo

    Digital Marketing - PDM Specialist Role Summary: This entry-level position supports premium directory management operations by processing new sales and cancellations, managing client information, completing data entry, monitoring for improvements, and communicating with appropriate support channels, as well as the digital marketing team, to ensure issues...


  • La Propiedad (Campamento Palabra de Vida), Querétaro de Arteaga, México Zillow A tiempo completo

    We are reimagining real estate to make it easier to unlock life's next chapter at Zillow.Job OverviewThis is a teleworker position that does not have a permanent corporate office workplace. Instead, you will work from a physical location of your choice and identify it to the Company. You can live in any part of Mexico but preferably in Mexico City for...


  • Villas de la Alameda, México SANMINA-SCI Systems de México S.A de C.V A tiempo completo

    **Education**:BS degree in Computer science, Electrical engineering or equivalent. **Experience**:5 years or more on: - Software development experience - preferably in Python/Bash. - Experience with the LAMP stack (Linux/Apache/MySQL/PHP). - Test development experience for computing & storage products. - Experience in direct support to product...


  • la perla, México Zillow A tiempo completo

    About the team At Zillow Group, our mission is to empower people to unlock life's next chapter. We're currently seeking a Senior Software Engineer, Big Data to join the Analytics Tooling team! This team owns and manages the tools and processes that support customer oriented, data-driven decision making. We build and manage innovative tools for the...