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Collections Specialist

hace 2 meses

Xico, México Sgs Société Générale De Surveillance Sa. A tiempo completo

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Summary

We are seeking a highly skilled Collections Specialist to join our team at SGS Société Générale De Surveillance Sa. As a Collections Specialist, you will be responsible for managing customer relationships and ensuring timely payment of invoices.

Key Responsibilities

  • Contact customers to collect receivables based on assigned queues.
  • Document customer contact notes and other relevant collections activities.
  • Maintain accurate records for customer payment status.
  • Perform customer account reconciliations.
  • Review and send periodic customer statements of account and review any undelivered emails.
  • Action customer statements feedback together with the AR team.
  • Give feedback to the AR team on bad debts and debt write-offs.
  • Provide feedback to the AR team on payments allocation queries.
  • Cooperate closely with the AR team in any other customer-related topic.
  • Work closely with Credit Management teams on credit limits management.
  • Escalate issues and disputes, as appropriate.
  • Perform collection activities following SGS Collections' Policy.
  • Necessary touchpoints with customers/prospective customers, if required.
  • Support preparation of monthly KPI report and discuss results with stakeholders.
  • Ensure Collections' KPIs are met.

Requirements

  • Bachelor's Degree in Accounting, Business or Finance.
  • 2+ years of working experience in collections activities and/or in accounts receivables.
  • Advanced English.
  • Excellent communication skills both in English and Spanish.

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