Customer Service Representative

hace 3 semanas


Tlalnepantla, México Te Connectivity Corporation A tiempo completo

Job Overview
At TE Connectivity, we're committed to creating a safer, more connected world. As a Customer Service Representative, you'll play a key role in delivering exceptional customer experiences. Your primary responsibility will be to interact with customers, sales representatives, and other stakeholders to handle various pre-sales or post-sales service functions. This includes taking and processing transactions via phone, internet, and correspondence, as well as responding to inquiries about our products or services. You may also be required to promote and sell our products or services, investigate and resolve customer complaints, and develop strong business relationships through our Extraordinary Customer Experience strategy.

Key Responsibilities
• Handle customer concerns by providing appropriate solutions and alternatives, and then following up to ensure resolution
• Resolve, prioritize, and research customer issues in a timely and accurate fashion
• Work in partnership with customers and Account Managers to plan activity and grow and develop the accounts
• Understand customer needs and requirements by identifying and seeking out new opportunities to improve the service level and relationship
• Analyze and lead improvement to Customer's specific KPI's
• Align with support team of specialists to ensure tasks are achieved with quick turnaround
• Representing and advocating internally for the voice of customer
• Answering incoming calls regarding service questions, product problems, billing issues, and general client concern
• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints

Requirements
• Relevant work experience (3+ years)
• SAP or Salesforce system knowledge is required
• Proficiency with MS Office applications
• Ability to work in a fast-paced ever-changing environment
• Analytical skills and problem-solving capabilities
• Flexibility to work extended hours, when needed

Competencies
• Values: Integrity, Accountability, Inclusion, Innovation, Teamwork



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