Operational Efficiency Specialist

hace 1 semana


Ciudad de México, Ciudad de México Servicenow A tiempo completo

About Us

Founded in 2004, ServiceNow is a global leader in the industry, renowned for its innovative AI-enhanced technology. With over 8,100 customers, including 85% of the Fortune 500, our intelligent cloud-based platform empowers organizations to work smarter and faster.

Our Journey

We're on a mission to make the world work better for everyone. Join us as we continue to push the boundaries of what's possible.

The Role

As an Operational Efficiency Specialist, you will provide expert-level support to our customers, helping them achieve their desired outcomes through efficient processes built on the ServiceNow platform.

Key Responsibilities

  • Develop expertise related to the processes enabled by the ServiceNow platform
  • Apply ServiceNow knowledge and domain expertise in customer engagements to provide optimum workflows
  • Design efficient workflows based on ServiceNow product capabilities and leading practices
  • Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy, and knowledge transfer
  • Be an active contributor of leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform
  • Provide feedback to product development to improve the product based on experiences gained with customers
  • Maintain skills/certifications on relevant ServiceNow products

Requirements

  • 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
  • Ability to travel up to 50%
  • Industry domain expertise in relevant fields
  • Creativity with comfort running projects independently
  • Success driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications in aligned workflowFD21

Estimated Salary: $120,000 - $150,000 per annum, depending on location and experience

Note: We welcome candidates from diverse backgrounds and non-traditional paths. Unique experiences enrich our team, and a willingness to dream big makes you an exceptional candidate.



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