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Client Relations Specialist

hace 2 meses

Rosarito, Baja California, México Hunter Douglas A tiempo completo
Position Overview

Hunter Douglas stands as the premier manufacturer of window treatments and a significant player in the architectural products sector. With over a century of innovation, we have set industry standards with our unique offerings that blend style and functionality, found in countless residential and commercial spaces worldwide.

We seek individuals who are motivated, intelligent, innovative, and entrepreneurial. By providing stimulating and accelerated growth opportunities, we foster an environment where your career can flourish. In exchange for your skills, we pledge to offer competitive and comprehensive compensation and benefits packages to ensure you feel appreciated. Our aspiration is to become the fastest-growing and most beloved window covering brand globally. What is your ambition?

Our North American division operates across multiple facilities in Mexico, where we combine manufacturing and fabrication. Each site is committed to exemplary safety and employee-centric standards, as we lead the way in production excellence. Our dedication to quality and expansion makes us a preferred employer and helps sustain our culture of excellence.

Key Responsibilities

  • Gather information from service departments to ascertain order statuses.
  • Address customer inquiries within designated response times.
  • Manage special customer requests, including accelerations, modifications, updates, routing, stock controls, and holds.
  • Interact with clients through various communication channels.
  • Support production teams in interpreting special order directives.
  • Collaborate with the logistics department to coordinate shipping methods for special orders.
  • Track and follow up on overdue orders to ensure resolution.
  • Approve or reject shipments based on stock availability and production workload.
  • Update the system with the latest order statuses.
  • Coordinate and troubleshoot order entry issues with customer service and relevant departments.

Qualifications

  • Minimum one year of experience in a similar role.
  • Bilingual proficiency in English and Spanish (80%).
  • High school diploma or university degree.
  • Proficient in office software applications.

Benefits

  • Competitive annual salary.
  • Bonus potential of up to 5%.
  • Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • A corporate culture that emphasizes internal growth and professional development.
  • Paid time off (3 days annually).
  • Year-end bonus.
  • Savings plan.

Hunter Douglas is an Equal Opportunity Employer and adheres to all applicable employment laws. We encourage applications from all qualified individuals.